William Gilligan Email & Phone Number

Manhattan, Kansas, United States

Responsible for leading a team of Systems Engineers and Technology Specialists in maintaining enterprise-level systems to ensure security, reliability, and scalability. This role oversees system maintenance and upgrades, ensuring high availability for both external customers and internal users.

Manhattan, Kansas, United States

Manhattan, Ks

Instruct and academically advise over 40 students per semester toward an Associate of Applied Science degree in Information and Network Technology; specifically in the areas of CompTIA A+ certification, the Cisco CCNA & CCNA Security certifications, Network Server Management, VMware's VCP certification, CompTIA Security+ certification, CompTIA Network+, Microsoft Windows Server, IoT Fundamentals & Security, Cloud Computing Fundamentals, Cisco CCNA CyberOperations, and a Capstone course which manages students as employees in an on-the-job scenario as they support the IT needs for students in the entire department. Responsible for creating new courses and course maintenance of existing courses. Responsible for managing the departmental budget and equipment assets in excess of $75,000 , and coordinating with the department’s Professional Advisory Committee to align program courses and outcomes with local Information Technology industry requirements. Served on the college Assessment Committee for 5 years.

Manhattan, Ks

Primary technician responsible for maintaining all network and systems infrastructure (routers, switches, firewalls, servers) and workstations for a $1 billion asset class financial institution with 150 employees at 7 locations across eastern Kansas. Also responsible for the administration of Microsoft Active Directory, Microsoft Exchange, Microsoft Office Communications Server, Cisco Call Manager, Cisco Unity Connection, Cisco Unified Presence, SecureDoc Enterprise Disk Encryption, & LANDesk Management Suite. Also assist in the day-to-day Help Desk operations.

Maintained a 20 computer network (Windows/Linux operating systems), oversaw personally designed backup/emergency recovery procedure, installed instant messaging server and maintained SQL database for users and groups, and assisted with website design/coding, to include the use of JavaScript, JSP, and CSS.

Manhattan, Ks

Provided phone support for internet providers/computer manufacturers, screened/approved call transfers, supervised agents, responded to management/supervisory requests, performed quality assurance evaluations, compiled weekly performance reports, and assumed team manager's duties as needed.

Baumholder, Ger & Fort Riley, Ks

Helped develop command-level plans for over 3300 service members, provided personnel center customer support for over 1000 service members and their families, upgraded customer service system, processed personnel actions/awards/performance evaluation reports/promotions, and maintained a 98% timely turnaround rating over a 2-year period.

Associate Of Applied Science, Information & Network Technology, 3.93 Gpa

Activities and Societies: Student Government Secretary, National Technical Honor SocietyInformation and Network Technology is focused.

High School Diploma, College Prep

Activities and Societies: Marching Band, Concert Band

Education record

Networking Academy Student and Instructor