Gill Townsend Email & Phone Number

New South Wales, Australia

New South Wales, Australia

Sydney, New South Wales, Australia

UnderwriteMe is a global InsureTech founded in 2012 who disrupted the Insurance market to transform the life insurance industry through technology.I lead a team of 4-6 including Business and Implementation Analysts, Project Managers, and Solution Architect, located in Sydney and Singapore; I have functional leadership of the APAC team of 12-14.Further.

Sydney, New South Wales, Australia

• Learning leader with a growth mindset approach to leadership, coaching, mentoring, performance reviews and development planning.
• Built strong and trusted relationships across the business and UnderwriteMe’s parent (Pacific Life Re).
• Built team of high performers who care about each other and what they do.
• Created and nurtured a culture of belonging, collaboration, trust and working together to achieve common goals.
• Improved organisational and operational processes to enable successful delivery of projects and professional services to achieve our clients’ goals for the Asia-Pacific region.
• Implemented and managed APACs ongoing processes around OKRs (definition, review, reporting).

Sydney, Australia

• I joined UnderwriteMe in Sydney when they were nearing implementation of their first client in Australia. Processes were not defined, and we were operating as a true fast scale start up.
• Deputy Director, Business Operations (now Client Success), defined and implemented ANZ operational processes including service reviews, invoicing, and reporting.
• Defined and implemented project management framework, principles, templates, processes, and tools for ANZ whilst influencing and maintaining critical alignment with Singapore and UK Head Office.
• Mentored Singapore team in project management and operational processes.
• Planning and delivery of Underwriting Engine implementation projects in Australia and New Zealand (Zurich, Integrity, Cigna) plus multiple internal development projects utilising Agile framework.
• Project management for the Claims Engine development project (ScrumMaster and Project Manager), joint venture with Pacific Life Re with C-Suite stakeholders.

On maternity leave

Sydney, Australia

• SAI Global (re)engaged me as a Program Manager to translate the objectives of their Product Services management team into tangible project deliverables. Subsequently, I orchestrated the setup of the program of work.
• Facilitated workshops with the Project Sponsor and Business Owners to define Goals, Benefits and Outcomes.
• Identified and recruited resourcing requirements (internal and external).
• Defined and implemented a Program Organisation Structure and governance framework.
• Quickly identified and implemented 5 Quick Wins to ease pain points.
• Implemented a Service Delivery Model that included operational processes, metrics and governance with well-defined robust policies and procedures to effectively manage risk.

Sydney, Australia

Orchestrated a central program for global testing and deployment of Microsoft Office 365 ProPlus and Internet Explorer 11 for ~15,000 staff at Macquarie Group.- Led all aspects of project management including scope, schedule, resource allocation, financial oversight, risk mitigation, and issue resolution.- Successfully designed and implemented IE11.

Sydney, Australia

• SAI Global entrusted me to upgrade their Settlement Manager and Conveyancing Manager products, introduce their new Property Portal, implement a Conveyancing Directory, and seamlessly integrate these systems in.
• Conducted an initial project status review to assess progress and identify necessary actions.
• Established and enforced structure and governance for a project that was off-course.
• Managed program delivery for key projects aligning with SAI Global’s 2014-2016 Strategies.
• Developed Go-To-Market Strategies, Release Strategies, Functional Strategies, and Pilot/Beta Testing plans for launching the Property Portal.
• Led a diverse team of business analysts, subject matter experts, and technology teams (analysts, developers, testers), totalling over 20 members, to develop the technology solution and prepare for public launch.

Sydney Area, Australia

• Led and successfully delivered two concurrent projects:1st Point HR Evolution Project:
• Updated and created new Customer, Operational, and Management reports, along with live dashboards, enhancing decision-making capabilities.
• Implemented a formal competency framework and Continuous Improvement processes, optimising employee performance and organisational effectiveness.
• Launched a comprehensive marketing campaign to clarify the company's identity, services, and accessibility, including CEO Road Shows, brochures, email signatures, posters, intranet banners, news articles, and stickers.
• Introduced the 1st Point HR Telephony Advice Service across Thales Australia & New Zealand, providing streamlined access to HR support.Contingent Labour Project:
• Designed, developed, and implemented policies and solutions within business operations to address and resolve concerns highlighted in an internal audit report regarding contingent labour engagement.

Sydney, Australia

Sydney, Australia

Project managed several concurrent projects:1. CITRIX XENAPP V6.5 UPGRADE2. GREENTRAC UPGRADE3. ONEHOUSING IMPLEMENTATION (ASSET & TENANCY MANAGEMENT SYSTEM)4. FINANCEONE UPGRADE (V11.06 – V11.09)

Sydney, Australia

• 1. Call Centre Set-Up and System Implementation
• Successfully delivered MetLife's highest priority project within a tight timeframe of 12 weeks.
• Established a new internal Call Centre with a capacity of 120 seats, enhancing operational capabilities.
• Implemented a comprehensive call centre platform (Rapport Teleworker) with 7 campaigns, including inbound, outbound, and QA for prominent brands such as Suncorp, AAMI, GIO, and MILLIE, along with operational and.
• Coordinated the establishment of a new legal subsidiary in collaboration with MetLife's Principle Council and legal team, involving US and international/regional boards.
• Executed a seamless business transformation with the Head of People & Culture (HR), facilitating the transition of staff from the incumbent outsourced Call Centre company to new employee contracts under MetLife.

Sydney, Australia

• IT SERVICES TRANSITION TO WIPROWorked on an initiative by INGA (now OnePath) to implement an onshore / offshore delivery model for IT application development, testing and support services for the systems being.
• Spearheaded the implementation of an onshore/offshore delivery model for IT application development, testing, and support services in collaboration with INGA (now OnePath) and external provider Wipro, aiming for cost.
• Managed a diverse project team, including Program Director, senior IT managers, and Heads of various departments, across 11 critical ING systems undergoing transition to Wipro, ensuring effective communication and.
• Monitored and managed interdependencies between multiple workstreams, including Infrastructure, IRM, Legal & Commercial, Readiness, Transition, HR, Change Management, and Communication, to ensure seamless execution of.
• Ensured compliance with Information Risk Management (IRM) requirements, both locally and offshore, maintaining high standards of security and risk management throughout the project lifecycle.
• Provided proactive support to the Program Director in identifying, managing, and resolving issues and risks, while establishing and maintaining document management and quality management processes and plans to uphold.

Sydney, Australia

NB: This was my first role back in Australia after 6 years in Ireland and the UK.AAS is one of Australia's largest superannuation and pension administration specialists. Their administration system is aaspire, an in-house state of the art integrated administration system. # Analysed business rules for numerous industry funds for aaspire configuration.

London, United Kingdom

As at July 2008, Tesco Compare is the market leader in the online Car Insurance aggregator services industry in the UK and is a joint venture between Royal Bank of Scotland (RBS) and Tesco Personal Finance. Following the success of the car insurance product launch, I was brought in to progress the feasibility study for their next product to implement a.

Dublin, Ireland

SENIOR BUSINESS ANALYST – CLIENT: BANK OF IRELAND, CORPORATE BANKINGTEST MANAGER – CLIENT: BANK OF IRELAND, CORPORATE BANKINGTEST LEAD / BUSINESS ANALYST – CLIENT: BANK OF SCOTLAND (IRELAND)BUSINESS ANALYST – CLIENT: EIRCOM PLC

Dublin, Ireland

Irish Life Retail migrated circa 600k policies from two legacy systems to the CSC CLOAS Life and Pensions online system. I was involved as a Business Analyst supporting the product definition and test scenarios. # Reviewed product specifications and identified gaps in functionality, which were then collated into requirements documents. I then reviewed.

Nottingham, United Kingdom

I worked in the Department of Human Resources for the HR Director, HR Deputy Director plus 5 Divisional HR Managers and the Voluntary Services Manager in the capacity of PA / Secretary. Along with general secretarial duties, I also analysed and improved administrative processes and developed a Departmental Secretary Procedures Manual.

Sydney, Australia

The Commonwealth Bank of Australia (CBA) outsourced their IT department to EDS Australia (EDS) on a contractual basis. This EDS contract includes providing innovative solutions for networking, software and hardware, production support and resources such as BA’s, programmers and Project Managers.CBA had a requirement to upgrade their existing corporate.

Projects:SSS TO SAS MigrationSAS interface to a centralised Distributor database (DMS)Installation of EzylinkTransfer Administration of Australian Enterprise Super Fund (AES) from INGLegacy System Migration (SSS to AIA)

Sydney, Australia

Advanced Diploma, Business

- Apply critical thinking for complex problem solving - Manage organisational finances - Develop and implement business plans - Lead.

Advanced Diploma, Program Management

Apply specialised knowledge and skills, together with experience in program management across a range of enterprise and industry contexts..

Certificate Iv, Information Technology, Credit

Certificate Iv, Accounting, Credit

Hsc, English, Computers, Maths