• Project planning focused on the implementation of electronic signature and identification of a commercial board incentive program, reducing the cost of opening businesses by 60%• Process mapping, with a focus on identifying improvements, resulting in a reduction in the SLA time for business openings from 26 to 19 days. • Project analysis responsible for managing productivity, cost, and SLA indicators, with a focus on continuous improvement.• Monitoring and execution of the… Show more • Project planning focused on the implementation of electronic signature and identification of a commercial board incentive program, reducing the cost of opening businesses by 60%• Process mapping, with a focus on identifying improvements, resulting in a reduction in the SLA time for business openings from 26 to 19 days. • Project analysis responsible for managing productivity, cost, and SLA indicators, with a focus on continuous improvement.• Monitoring and execution of the processes of opening, changing, and closing companies at the national level, together with municipalities, the federal revenue service, and commercial boards.• Drafting of corporate documents, with a focus on compliance with current legislation and process optimization.• Follow-up of the entire company registration process before professional bodies (CRC, OAB, CREMESP, etc.), thus ensuring that the service is provided within the deadline and quality standards. Show less

leader of implementation and management of projects at a digital certificate company.• Responsible for acting as a focal point for implementation projects, as well as for communicating with all stakeholders.• Deployment of new partners, registration authorities, and service points in the business model, through scope management, process modeling, communication and mobilization, and visual management.• Administrative and operational support for projects, including financial… Show more leader of implementation and management of projects at a digital certificate company.• Responsible for acting as a focal point for implementation projects, as well as for communicating with all stakeholders.• Deployment of new partners, registration authorities, and service points in the business model, through scope management, process modeling, communication and mobilization, and visual management.• Administrative and operational support for projects, including financial management, agent support, partner and customer relations, and people management.• Leadership in the deployment of 30 service points, ensuring compliance with deadlines and budgets, and customer satisfaction..• SAT and SAR training in partner companies, with a focus on improving the quality of services provided.• Structuring of new partners, registration authorities, and service points, in the business model.• Project management, with a focus on scope definition and management, with the goal of ensuring project success. Show less

Manager responsible for the scope, planning, control of projects and services.• Leadership in the implementation of service stations, ensuring compliance with deadlines and budgets, and customer satisfaction.• SAT and SAR training in partner companies, focusing on improving the quality of services provided.• Structuring new partners, registration authorities and service points, in the business model.• Project management, focusing on defining and managing the scope, with the… Show more Manager responsible for the scope, planning, control of projects and services.• Leadership in the implementation of service stations, ensuring compliance with deadlines and budgets, and customer satisfaction.• SAT and SAR training in partner companies, focusing on improving the quality of services provided.• Structuring new partners, registration authorities and service points, in the business model.• Project management, focusing on defining and managing the scope, with the aim of ensuring the success of the project.Keywords: Projects, planning, management, training, services, communication, schedule, scope, cost, budget, time Show less

• Training of registration agents from partner networks, ensuring the quality of services provided, compliance with standards and regulations and customer satisfaction.• Acting in attracting new partners resulting in the expansion of the customer portfolio, thus increasing the company's market share.•Responsible for collecting and analyzing agent productivity feedback, identifying opportunities for improvement and promoting the professional development of employees.•Issuance of… Show more • Training of registration agents from partner networks, ensuring the quality of services provided, compliance with standards and regulations and customer satisfaction.• Acting in attracting new partners resulting in the expansion of the customer portfolio, thus increasing the company's market share.•Responsible for collecting and analyzing agent productivity feedback, identifying opportunities for improvement and promoting the professional development of employees.•Issuance of digital certificates in the SAT and SAR Systems helping companies to comply with tax obligations. Show less

Experience in digital certificate issuance projects for individuals and legal entities, focusing on customer satisfaction and meeting deadlines, through the SAT and SAR systems.Identification of opportunities for improvement in the digital certificate issuance process for public bodies and involvement in the implementation of changes to reduce execution time.Key Words: Project, implementation, management, planning, scope, time, budget, schedule, continuous improvement.

Post-Sales Customer Relationship Management: Fostered strong relationships with customers post-sale to identify areas for improvement and enhance the service delivery process.Proposal Development: Crafted compelling commercial proposals tailored to client requirements and project scope, ensuring alignment with business objectives.Diverse Audience Engagement: Effectively communicated with a wide range of clientele, honing exceptional communication skills and interpersonal… Show more Post-Sales Customer Relationship Management: Fostered strong relationships with customers post-sale to identify areas for improvement and enhance the service delivery process.Proposal Development: Crafted compelling commercial proposals tailored to client requirements and project scope, ensuring alignment with business objectives.Diverse Audience Engagement: Effectively communicated with a wide range of clientele, honing exceptional communication skills and interpersonal abilities.Inventory and Procurement Management: Optimized inventory and procurement processes to meet customer demands and maintain operational efficiency.Keywords: Effective Communication, Customer Service, Relationship Management, Proposal Writing, Inventory Management, Procurement, Client Engagement Show less

• Management of customer service and screening processes to ensure customer satisfaction and compliance with deadlines, focusing on the application of relevant legislation.• Digitization of orders and monitoring of petitions to automate processes and ensure legal compliance, with a focus on efficiency and productivity.Keywords: effective communication, customer service.