Gina Douglas Email and Phone Number

• Provide exclusive customer service support for Hamilton Division.• Schedule all shipments via refrigerated and dry carriers. • Lead daily production meeting to discuss order timing and production scheduling issues.• Conduct collection activity on active and inactive accounts.• Assist in the design and implementation of Customer Concern system used to track customer complaints. • Create Credit and Debits as required.

• Provide exclusive customer service support for Flavors | Ingredients Division.• Lead daily production meeting to discuss order timing and production scheduling issues.• Provide regulatory documentation as requested.• Create Customer Complaints and follow-up with the customer regarding resolution.• Create Credit and Debits as required. • Administer all sales of DEA regulated substances.• Set up new products and information relating to the product, i.e.… Show more • Provide exclusive customer service support for Flavors | Ingredients Division.• Lead daily production meeting to discuss order timing and production scheduling issues.• Provide regulatory documentation as requested.• Create Customer Complaints and follow-up with the customer regarding resolution.• Create Credit and Debits as required. • Administer all sales of DEA regulated substances.• Set up new products and information relating to the product, i.e., Handling/Storage and Transportation Information.• Generate sample and price requests via CRM. Show less

• Provide customer service support for the largest manufacturing facility. • Coordinate with production to insure cost effective, on time delivery on products that meet or exceed the customer’s needs.• Attend daily production meetings to discuss order timing, production-scheduling date, and share up-to-the-minute feed back from the customer. • Implement new procedures creating daily reports, which became a component of the Pilot ISO system.

• Provide exclusive customer service support for top two customer accounts, generating 74% of the company’s sales. • Upon request, made visits to customer accounts to further secure the company/customer relationship. • Provide sales measurement reports for customers and Senior Management.• Generate sample requests for new projects, modifications, duplications, etc.• Attend daily production meetings to discuss order timing, production-scheduling date, and share… Show more • Provide exclusive customer service support for top two customer accounts, generating 74% of the company’s sales. • Upon request, made visits to customer accounts to further secure the company/customer relationship. • Provide sales measurement reports for customers and Senior Management.• Generate sample requests for new projects, modifications, duplications, etc.• Attend daily production meetings to discuss order timing, production-scheduling date, and share up-to-the-minute feed back from the customer. Show less

Sales Measurement Analyst 1986 - 1994• Support 100 sales representatives; ensuring the integrity of sales bookings ($120M) and bonus/awards programs. Implement and enforced sales policies and procedures.Senior Sales Secretary - Dayton, Ohio 1985 - 1986• Provide all aspects of administrative support to sales team.• Designed and implemented new methods of tracking reports for new sales service team.Department Coordinator - Dayton, Ohio 1984 - 1985•… Show more Sales Measurement Analyst 1986 - 1994• Support 100 sales representatives; ensuring the integrity of sales bookings ($120M) and bonus/awards programs. Implement and enforced sales policies and procedures.Senior Sales Secretary - Dayton, Ohio 1985 - 1986• Provide all aspects of administrative support to sales team.• Designed and implemented new methods of tracking reports for new sales service team.Department Coordinator - Dayton, Ohio 1984 - 1985• Administer all aspects of service contract activity ($5M) for Dayton branch; ensured timely income recognition through contract initiation, purchase order procurement and billing; coordinated all local service center business which facilitated timely repairs. Show less

• Perform credit and collection activities for new and existing commercial customers, which included resolving outstanding collection issues.