Gina Hill Email and Phone Number
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Information Technology Manager with an extensive professional career, responsible for all levels of IT management including direct reports and customers in multiple locations throughout the Lincoln enterprise. Duties include establishing and maintaining relationships with internal IT personnel, all levels of staff, up to and including Senior Management, in addition to HR responsibilities for internal IT staff. Establishing relationships with external vendors for successful enhancements of applications across departments. Excellent skills managing and mentoring a diverse team of individuals with varying technical and professional skills; implementing standards of the highest quality to support clients on a daily basis.Specialties: • Team Building and Leadership• Project Planning and Execution• Remote Management • Customer Service • Help Desk Management • Relationship Management• Planning and Implementing Budget Management• Process and Performance Improvements• Department/ Business Unit Liaison
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Director - End User OperationsLincoln Financial GroupUnited States
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Director - End User OperationsLincoln Financial Group Feb 2021 - Present -
It Manager - Regional Support ManagerLincoln Financial Group Jan 2014 - PresentGreater Philadelphia AreaResponsible for managing and overseeing a team of System Support Analysts supporting customers in Lincoln's Corporate and Remote field office locations across the United States.
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It Manager- Enterprise Recovery, Delivery, Availability And Change ManagementLincoln Financial Group Sep 2012 - PresentGreater Philadelphia AreaResponsible for the management and oversight of the Enterprise Recovery, Delivery, Availability and Change Management teams.
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Assistant Vice President- Enterprise Desktop Support ManagerLincoln Financial Group Nov 1995 - Present• Manage and oversee daily support teams and activities across all Corporate Lincoln offices and LFA Field Offices• Project Lead for Deskside and Help Desk support teams during the Jefferson Pilot merger.• Implementing and overseeing the execution of all Desktop hardware and software upgrades.• Build and maintain business relationships with both internal and external customers• Overseeing the escalation and support with all Infrastructure Towers• Project Lead for the annual LFD Sales Conference laptop upgrades• Support Liaison between Lincoln and Macquarie during acquisition• Managed as the direct contact for all National City and Dell leases.• Budget management for Desktop Support Team
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Director - End User OperationsLincoln Financial Group Feb 2021 - Jul 2021
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Director - Enterprise Desktop And Av Support At Lincoln Financial GroupLincoln Financial Group Mar 2019 - Jul 2021Greater Philadelphia Area
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Desktop/ Help Desk ManagerDelaware Investments 2000 - 2006• Led the team of Help Desk and Desktop Support Analysts supporting 1800 internal and external users.• Instituted a rotation program with both the Help Desk and local Desktop Support staff for improvements in cross training and customer service skills. • Worked with Server Infrastructure Teams and brought on more technically challenged projects to my staff resulting in promotions for several employees.• Instituted an internal website to house all technical, process and procedural documentation. • Involved in all Disaster Recovery Tests providing support for desktop builds, Market Data Services and CPORT accounting system.• Implemented a Help Desk Quality Assurance Program to include call monitoring, standard support and trouble ticket protocol procedures.
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Vax / Pc Support Technician – Team LeaderDelaware Investments - Philadelphia, Pa 1995 - 2000• Provided backup role for VAX/ VMS administrator supporting the CPORT accounting system • Served as a Relationship Manager for the following Business Units: Human Resources, Corporate Accounting, Investment Accounting, and Operations. • Promoted to Team Leader overseeing UNIX, VMS, and PC Desktop support.
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Field Service EngineerDigital Equipment Corporation Jul 1984 - Nov 1995• Installation Specialist covering Mid-Atlantic Customer Base installing and supporting VAX/VMS systems.• Obtained Top Secret Security Clearance supporting several Government and Top Secret Clients.• Promoted from Field Service Engineer Level 1 to Field Service Engineer Level 5 in 11 years of employment. • Team Leader for Philadelphia support Team supporting VAX/VMS systems, printing, and tape and storage devices.
Gina Hill Skills
Gina Hill Education Details
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Business Management -
Rets Electronic SchoolElectronic Engineering
Frequently Asked Questions about Gina Hill
What company does Gina Hill work for?
Gina Hill works for Lincoln Financial Group
What is Gina Hill's role at the current company?
Gina Hill's current role is Director - End User Operations.
What is Gina Hill's email address?
Gina Hill's email address is gi****@****lfg.com
What is Gina Hill's direct phone number?
Gina Hill's direct phone number is +121577*****
What schools did Gina Hill attend?
Gina Hill attended Temple University, Rets Electronic School.
What skills is Gina Hill known for?
Gina Hill has skills like Disaster Recovery, It Management, Management, Information Technology, Team Building, Process Improvement, Vendor Management, Team Leadership, Customer Service, Budgets, Help Desk Support, Leadership.
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