At SmartSource Inc. I served as a Senior Enterprise Account Executive, focusing on aligning business objectives with customer needs to drive revenue growth. Specializing in field service solutions for Original Equipment Manufacturers (OEM) and Value-Added Resellers (VAR), I sold IT hardware maintenance, implementations, and deployments. My role included strategic account management, solution selling, financial forecasting, market analysis, collaboration with internal teams, and relationship building with key stakeholders. Overall, I drove sales growth, ensured client satisfaction, and managed accounts to meet revenue targets, leveraging expertise in IT solutions and services.

I established Avid Technology Resources, LLC in 2007, embarking on a journey to provide Field Service Technicians across the nation. As the Owner and Chief Executive Officer, I was not just a leader but also a hands-on contributor, crafting every aspect of our operations.My passion is in delivering top-tier technical services, specializing in dispatch for break-fix solutions, project management, and large-scale installations, particularly within the POS sector. In this role, I was the driving force behind all key areas of our organization. From overseeing the financial intricacies to spearheading marketing strategies, managing change, fostering organizational development, and conducting comprehensive training programs, I wore many hats.Key Achievements:Client-Centric Relationships: Leveraging robust partnerships, I positioned Avid Technology Resources as the go-to service provider for high-profile corporations, earning accolades for our unwavering customer-first approach.Growing Talent Pool: I led the onboarding of over 1,000 skilled field service technicians, fueling our capacity to meet diverse client needs. Empowering Leadership: Building a dynamic team was paramount. I recruited and nurtured Project Managers and Coordinators, transforming them into efficient decision-makers dedicated to delivering the best field engineers for our esteemed clients.Innovative Solutions: To streamline operations, we designed and implemented our proprietary Dispatch and Project Management system using QuickBase, enhancing efficiency and effectiveness.

During my tenure at Berchtold Corporation, I began as an IT director, initially serving as the sole IT expert and later building a proficient team of network administrators and programmers. My responsibilities included establishing industry best practices for delivering comprehensive technical solutions and overseeing large-scale projects. Over time, I earned a reputation as the go-to authority for seamlessly integrating IT systems with the strategic goals of various departments, encompassing manufacturing, sales, marketing, and finance.Key Achievements:• Recognized for my aptitude in bridging the gap between IT systems and hardware challenges, effectively delivering cohesive solutions.• Spearheaded the implementation of a cutting-edge ERP system, utilizing KAN BAN methodology for inventory control and instituting best practices for Bill of Material accuracy.• Designed and implemented a sales commission and incentive system, significantly enhancing transparency for sales professionals in monitoring commissions, payments, and incentives.

Assistant Director of MIS As the Assistant Director of Management Information Systems, I chaired a dynamic seven-member technical team. Our focus was on directing, planning, and meticulously monitoring the successful implementation of Charleston Southern University's pioneering website and distance learning program.I was privileged to be a part of the Executive Technology Committee, where we delved into long-range planning and devised campus-wide strategies for information systems and technology. My responsibilities extended to overseeing hardware and software procurement, ensuring the university's tech foundation was robust and future-proof.Network Administrator During this tenure, I took on the responsibility of establishing and maintaining the campus network. We transformed it into a state-of-the-art system, complete with a fiber backbone and internal Cat 5 cable infrastructure. I led the migration from Token Ring to Ethernet, optimizing network performance. My role also encompassed serving as the Network Administrator for the Novell Network and managing the administrative IBM RS-6000 file server.Web DevelopmentPioneered the University's inaugural website using HTML.Systems Programmer In this initial role, I honed my programming skills as a COBOL programmer. My primary duty was writing and enhancing the university's administrative system, contributing to its efficiency and effectiveness.