Responsibilities include building, maintaining and continuously improving a quality assurance testing team responsible for testing of all software developed using and enforcing a structured methodology to assure application quality.

Senior day-to-day leader of a shared services organization built and maintained to provide services to Engineering. Managed a staff of 100 (9 direct reports) and a 20 million dollar budget. Achieved cost efficiencies across IT by providing consistent, repeatable, scalable strategies, processes, and templates for Training, Organization Change Management, and Technical Pre-Production Support.

Responsible for the design and execution of training and organization change management strategies and programs for a company-wide Finance and Human Resources business systems implementation (PeopleSoft).

Responsible for building training programs for a company-wide billing, operations and sales systems implementation.

Responsible for ongoing support and process training for existing business software systems in the West and Mountain Regions.

Designed, developed and delivered company-wide training programs for collections and post collection site personnel in the areas of billing, operations, and sales.