• Constantly striving for excellent guest experiences by coaching in the moment to improve service• Oversee daily operations, delegating assignments as needed to insure successful shifts for guests and staff• Instrumental in nurturing vendor relations, invoice verification, staff moral, overall food safety, and sanitation of restaurant• FOH Specialist; monitoring training of staff, called upon to handle customer complaints due to successful recovery rate • Successfully managed one the busiest Buffalo Wild Wings in San Antonio• Maintains Food, Labor and Liquor Cost at or below target levels• Created weekly, monthly and period store reports for Franchise Corporate office• Consistently sustain appropriate inventory levels making adjustments as needed for major events and seasonal sports• Manage scheduling for over ninety employees and cover shifts as needed