Responsible for auditing graduate and undergraduate student files that contained personal and financial information, while maintaining zero percent error rate from the Department of Education.•Experienced in researching student records on National Student Loan Data System (NSLDS) and Common Origination and Disbursement (COD) to determine appropriate eligibility for financial aid •Researched, Analyzed, and Interpreted appropriate state and federal financial aid regulations•Reviewed students files for completeness, verified student files that were selected for verification, resolved issues with problem files•Studied regulations from the Department of Education to ensure processing compliance•Determined factors that contribute to regulation violations along with inefficiencies •Determined credible documents (Citizenship, Selective Service, Federal Taxes, and Marriage/Death/Divorce records, etc.) submitted by potential recipients of financial aid•Developed Financial Aid Packages for students in accordance with Federal and State regulations •Answered routine questions regarding departmental policies and procedures •Processed, reviewed, and certified Direct Loans for 21 campuses •Verified the accuracy of work submitted by financial aid officers•Identified federal regulatory compliance issues for the institution•Maintained Excel Spreadsheets to track daily production numbers•Designated Alternative Loan (ELM, SallieMae, etc.) certifier •Determined final decision for financial aid applications•Counseled students regarding financial aid eligibility •Presented recommendations to promote efficiency •Met and exceeded deadlines set by management •Examined policies for the institution

Investigated and resolved customer’s complaints; implemented procedures to eliminate errors.•Experienced in researching student records on National Student Loan Data System (NSLDS) and Common Origination and Disbursement (COD) to determine appropriate eligibility for financial aid •Researched, Analyzed, and Interpreted appropriate state and federal financial aid regulations•Studied regulations from the Department of Education to ensure processing compliance•Determined factors that contribute to regulation violations along with inefficiencies •Collaborated with program developers to create an online system for processing•Processed, reviewed, and certified Direct Loans for over 200 vocational schools•Appointed liaison between customer service and the processing department •Delegated and monitored daily work assignments to staff of 15 employees•Verified the accuracy of work submitted by the Quality Control Team•Identified regulatory compliance issues for hundreds of institutions •Maintained Excel Spreadsheets to track daily production numbers•Trained and offered continuous assistance with new associates•Presented recommendations to promote efficiency •Certified Federal Family Education Loans (FFEL)•Examined policies for hundreds of institutions

Provided excellent customer service to the elderly in an ever-changing environment; developed a foundation of impeccable integrity in the workforce.•Trained, Monitored, and Evaluated staff to ensure compliance to health standards and customer satisfaction•Developed schedules, and in-service materials to ensure compliance with regulations•Developed in-service materials to ensure compliance with OSHA regulations•Served 40 residents at each meal and completed room service order(s)•Built compassionate relationships with residents and resident families•Prepared the kitchen and dining room for staff •Hosted, Organized functions and celebrations