Gina Young

Gina Young Email and Phone Number

Experienced People Leader | Customer Experience Leader | Project Manager | Change Manager | Process Influencer
Gina Young's Location
Greater St. Louis, United States
Gina Young's Contact Details

Gina Young personal email

n/a
About Gina Young

I am a results-oriented strategy and process leader with career expertise in planning and executing on key business objectives with a track record for delivering results. I am skilled in project management, change management, customer journey and value stream mapping. I am skilled in influencing and guiding teams through change. I have a proven track record in successfully coaching and developing associates to achieve productivity targets. I am a collaborative leader adept in supporting senior leaders in decision making.

Gina Young's Current Company Details

Experienced People Leader | Customer Experience Leader | Project Manager | Change Manager | Process Influencer
Gina Young Work Experience Details
  • Farmers Insurance
    Strategy & Process Lead
    Farmers Insurance Apr 2021 - Nov 2023
    Responsible for executing on business priorities and successfully integration of new workflows and processes. Responsible for facilitating change management sessions and strategic communication regarding new processes and procedures.
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  • Metlife
    Sr Business Consultant
    Metlife Apr 2016 - Apr 2021
    United States
    Responsible for implementing the lean & change management strategy & techniques into the claim organization.Developed detailed work plans, schedules, resource plans and status reports on the deployment strategy.Provided training to Sr. Leadership, managers and supervisors around the change & lean management behaviors and tools.
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  • Metlife
    Claims Manager
    Metlife Apr 2010 - Apr 2016
    United States
    MetLife Auto and Home Claims manager. Responsible for supervising, coaching and development of a supervisor team with auto liability adjusters handling 1st party & 3rd party claims from FNOL through resolution.Responsible for creating strategy and providing support to my leaders to meet our annual key performance indicators.
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  • Metlife
    Claims Supervisor
    Metlife Mar 2004 - Apr 2010
    United States
    Responsible for supervising, coaching and development of an auto adjuster unit, handling 1st party & 3rd party auto and home claims. Full people management responsibilities, including hiring, promotions, performance and compensation management.Resolved customer and agent concerns regarding claims handling.
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Gina Young Education Details

Frequently Asked Questions about Gina Young

What is Gina Young's role at the current company?

Gina Young's current role is Experienced People Leader | Customer Experience Leader | Project Manager | Change Manager | Process Influencer.

What is Gina Young's email address?

Gina Young's email address is gi****@****ife.com

What schools did Gina Young attend?

Gina Young attended Webster University, Fontbonne University.

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