Gina A. Bissram Email & Phone Number

Greater New York City Area

I'm building new customer base for SCORE by scheduling meetings with various customer groups and training them on the services and resources SCORE has to offer.

Greater New York City Area

Transitioned from operations supervisor to assistant branch manager following Chase acquisition ofWashington Mutual. Managed all aspects of branch operations with focus on staff development and customer service/retention. Supervised teams comprised of 10 to 20 full- and part-time professionals.♦ Trained, coached, and guided staff in understanding/applying banking policies, processes and regulations, as well as interpersonal and customer relations. ♦ Implemented a three-point approach to training that included instruction, observation and feedback. Customized approach to specific needs and styles of a culturally diverse workforce, representing multiple nationalities/cultures and age groups. ♦ Selected for participation in employee mentoring program, completing training and working one-on-one with assigned personnel advancing to assistant manager positions. Provided daily coaching and feedback on professionalism, performance, and staff/customer communications. ♦ Provided support to bank manager, including assuming responsibility for planning staffing needs and daily/weekly work schedules, forecasting one month in advance. ♦ Planned and organized numerous off-site social events for staff.

Greater New York City Area

Joined the firm as a teller, advanced to senior financial representative before taking on role assisting branch managers with day-to-day operations. Managed customer relations; worked closely with tellers in delivering financial products and services to new and existing customers; ensured customer satisfaction, quality improvements, and compliance. ♦ Managed off-site events to acquire new accounts and promote bank’s products and services.