Gina C. Email & Phone Number

- Analyse Disputes, Claims and Chargebacks of different payment platforms. ( Paypal, La Caixa, Trustpay, PayXpert, Stripe, Shopify)- Process refunds.- Create MIDs and add descriptor ( CDRN - VERIFI )- Resolve cases in Verifi´s CDRN platform.- Respond immediately and effectively to emails from customers of different verticals.- Monitoring Customer´s issue and solving it on a timely manner.- Receive, analyse, investigate and respond the official complaint filed by the customers to Better Business Bureau of different states (USA)- Analyse application errors and report it to Software Developers for immediate action.- Create Weekly Customer Service Report.- Participate in QA testing.- Helps in managing Shopify Stores

- Respond immediately and effectively to incoming customer calls, chats and emails.- Monitoring Customer´s issue and solving it on a timely manner.- Analyse transactional errors and reporting to IT developers.- Providing technical support to customers using the web and Application- Developing relationships with customers proactively to maintain contact at an appropriate level.- Managing the reviews from customers on social media such as Facebook, Trustpilot, and Google Play App.- Manages client issues with payments in different payment platforms (Smartpay, Ingenico, Ideal, Worldpay, Tabapay)- Works closely with Fraud Department to solve chargeback disputes.- Analyse Disputes, Claims and Chargebacks of different payment platforms. (Smartpay, Ingenico, Ideal, Worldpay, Tabapay)

Madrid, Spain

- Assist shoppers to find the goods and products that they are looking for.- Responsible for processing cash and card payment.- Balance cash registers with receipts.- Stock control and management.

Madrid, Spain

- Assist, promote and advise customers regarding the products.- Arrange and display merchandise.- Dealing with customer´s Tax Refunds.- Stock Control and Management.- Responsible for processing cash and card payment. - Answer phone calls and queries from local and international clients

Manila, Philippines

- Prepare and manage correspondence, reports and documents.- Operate office equipment.- Handle incoming and outgoing calls.- Coordinate with store managers of different commercial centers where we consign our items.

Diploma In International Business Development

Bs. Computer Science

Education record

Education record