First point of contact for retail queries from our supporters, staff and over 20 retail managers. Working with internal departments on monthly budgets, invoices, marketing material, store communications, shop refurbishments and maintenance issues. Analysing store figures to provide detailed reports and foresee trends in the market. Managed the purchasing and selling of new goods; in 2018 I achieved record sales for Christmas cards.

Led a team to deliver exceptional customer service whilst increasing store sales, conversion, guest spend and units per transaction. Visual merchandising of the store with the arrival of new promotions and products. Weekly evaluation of the best seller report to review placing of stock. Held group interviews to recruit new staff members. Trained staff on policies and procedures which included one-to-ones, appraisals and absence meetings. In 2017 our store won an internal award for… Show more Led a team to deliver exceptional customer service whilst increasing store sales, conversion, guest spend and units per transaction. Visual merchandising of the store with the arrival of new promotions and products. Weekly evaluation of the best seller report to review placing of stock. Held group interviews to recruit new staff members. Trained staff on policies and procedures which included one-to-ones, appraisals and absence meetings. In 2017 our store won an internal award for achieving the highest KPIs within the UK. Show less

Beginning to end ownership of the marketing strategy for new projects and services. Involved in design, advertisement, content, training and distribution. Successful projects included Picture Perfect, Knowhow Insurance, Knowhow Cloud and Care Plan. Developed good working relationships with external suppliers to deliver high quality website designs, ad campaigns and in store marketing material, whilst ensuring deadlines were met.

Wrote content and HTML coded informative ‘how-to’ articles for Knowhow.com. Used SEO to improve website views and sent out weekly Google Analytic reports to key stakeholders.Software used: Photoshop Elements, Microsoft Office, Cyberduck, Eptica, CoffeeCup, Paint.net

Produced interesting and informative technical reviews for games across all genres. Consoles included Nintendo DS, Nintendo Wii and PC formats. Also uploaded content to the website and used Excel for data gathering.

First point of contact for LEGO Universe users. Identified and troubleshooted a variety of technical and in-game issues. In-depth contribution to the FAQ’s published on the LEGO Universe website.

Six month study abroad internship at Walt Disney World, working as a guest relations ambassador. Managed a high volume of guests, while maintaining their safety. Utilized good leadership and communication skills in all types of situations. Ensured guest satisfaction, so everyone had the best possible holiday. Created ‘Magic Moments’ to give guests a unique and individual experience whilst in one of the Disney parks. Preserved the Disney name and values, whilst staying in character at… Show more Six month study abroad internship at Walt Disney World, working as a guest relations ambassador. Managed a high volume of guests, while maintaining their safety. Utilized good leadership and communication skills in all types of situations. Ensured guest satisfaction, so everyone had the best possible holiday. Created ‘Magic Moments’ to give guests a unique and individual experience whilst in one of the Disney parks. Preserved the Disney name and values, whilst staying in character at all times. Show less

Was responsible for ensuring guest safety onsite, including crowd control, security of guest property and managing unpredictable situations. Handled tickets and cash including balancing at the end of the night.Significant participation in the hiring process. Interviewed and assessed potential employees for suitability within the role.