Gina Sotolongo, Mba Email & Phone Number

Florida, United States

National

North Miami, Miami, Homestead, Florida City, The Florida Keys

Miami, Florida

• Handled full operational management of 9 locations across SW Florida, with over $28 million yearly revenue.• Oversaw that growth and development of over 160 team members to ensure efficiency and growth of team.• Aided in growing regional revenue by over $160,000; profit by more than $300,000 and increased overall regional EBITDA by 63% in 6 months.• Acted as liaison for doctors with regards to the clinical and/or operational issues that may have arisen.• Ensure customer service and patient satisfaction issues are addressed promptly through the appropriate channel.• Oversee and inspect the overall appearance and functionality of the office with particular attention to HIPPA, OSHA and other compliance requirements.• Ensured insurances are properly verified and attached by each office in order to ensure proper estimates provided to patients, and avoid unnecessary adjustments.

Miami, Florida

• Identify new opportunities for the company and expand our distribution network to include Wal-Mart and other large retail stores.• Created implementation plans for all expansions.• Improves processes and procedures to run more efficiently and minimize on staff hours per project.• Provide inspiration, leadership and direction to all employees, ensuring the continued development, quality and efficiency of the organization.• Established processes that will enable the company to achieve its short and long-term goals/objectives.• Cultivate relationships with venders and retailers alike to bring new and exciting products to market.• Formulated a business and marketing plan for the company in an effort to plan for growth and expansion of our brands over the next 10 years.• Explored all financial opportunities and determined our ability to profit from proposed partnerships.

• Handled the day-to-day operation of the entire practice of a commercial, real estate, intellectual property, medical malpractice, employment, personal injury and insurance litigation firm. • Maintained program statistics and prepared weekly, monthly and quarterly reports.• Prepared monthly financial reports and maintained financial records for the organization.• Worked with the President in processing and paying all monthly bills.• Trained new hires, maintained employee and case files current and complete, maintained records of all files, created bills, processed all accounting, entered all billable hours and expenses for each case, entered new payments made by clients and made payments to vendors.• Supervised administrative support staff; provided work direction; resolved staff questions; trained new employees; coordinated workflow; and oversaw hiring of administrative employees. • Created and adapted administrative office procedures as necessary; identified, developed and implemented administrative workflow processes; monitored procedures and ensured quality control.• Created budget for the year including purchases of general office equipment and supplies; oversaw inventory and approved utility contracts and improvement. • Identified individuals with expertise in new practice areas and used them to expand our practice and increased revenues by 48%.

• Maintained all listing and employee files complete and current.• Ran weekly and monthly reports for use during staff meetings. • Prepared advertisements and listing information for publication in local media outlets and signage. • Handled the preliminary review of resumes and conducted preliminary telephone interviews with applicants. • Drafted and reviewed contracts (listing, proposal, closing, client, employee) for all aspects of the business.

One of three closing coordinators for a multi-project real estate firm. Responsible for real estate closings for developer transactions on pre-construction property, condo conversions and spot deals. Handled all aspects of the closing process including, but not limited to conducting intake and data entry on the files, processing the file, making initial contacts with all parties, ordering lien letters and surveys, conducting title searches, reviewing title work, obtaining all documents necessary for meeting underwriting requirements, reviewing closing packages from the lenders, to coordinating and attending the actualclosings. Conducted some post-closing searches and finalization of title work. Maintained relationships with vendors and other outside parties, and was responsible fortraining and supervising new hires.

Provided support to two partners specializing in corporate, aviation, real estate and transactional law. Duties included but were not limited to faxing documentation, answering phones, sending/receiving packages, editing documents, composing correspondence, entering times for billing purposes, making appointments, forming corporations, and drafting any and all documents necessary for these transactions. Prepared all documents necessary for real estate as well as aviation transactions, withregard to title, including conducting title and lien searches, obtaining insurances and closing documents. Reviewed documents from lender including mortgages and notes, and conducted closings. Other responsibilities included server operations and maintenance for the firm, as well as telephone system maintenance and backup.

In charge of booking and planning of multiple weddings on multiple days. Duties included but were not limited to answering, multi line phone; booking new weddings; maintaining accounting; sending memos to ships out at sea; ordering flowers, cakes, tuxedos, and multiple other items requested by wedding couples. Position required excellent people skills and the ability to juggle multiple tasks on a weekly basis and direct off-site, multi cultural staff on procedures to be followed and instructions for ceremonies.

Master Of Business Administration (Mba), Management And Marketing, 3.87

Activities and Societies: Member of Golden Key National Honour Society Member of Beta Delta Honor Society Top 10% of Class

Bs, Business Administration

• Winter 2010 Dean’s List Award Winner • Spring 2011 Dean’s List Award Winner • Summer 2011 Dean’s List Award Winner

Aa; Associate, Arts