Gina Ward Email & Phone Number

Sacramento, Ca, Us

Develop ongoing relationships with counselors to create a field network of rotational counselors which deliver financial counseling services to military bases in the Continental United States. Ensure counselors are prepared to begin rotational and on-demand assignments. Maintains tracking systems and manages counselor data to assure that credentialing information is shared in a timely manner between HR, Credentialing and Operations departments and criminal background check vendors. Ensures that all credentialing criteria are met prior to counselor's deployment. Assigns network affiliations. Continuously monitors counselor's credentials to ensure they are compliant.

Rancho Cordova, California, United States

Supported organization working with Department of Defense who provided health, financial and personal counseling to military personnel and families at multiple world-wide facilities. • Analyzed and reserved international air bookings. Arranged travel including air, rail, hotel, car, and alternate ground transportation. Assisted in training staff and customers in effective use of online booking tools via phone and email. Provided excellent telephone support to assist Counselors in arranging complex air itineraries. • Managed AMEX reconciliation process; monitored all accounts for delinquent payments; provided and tracked billing discrepancies; ensured correct company codes were assigned correctly; processed and tracked all incoming checks and assisted in monthly audits.• Exhibited reliability and accuracy with excellent attention to detail, problem-solving and time management. • Skillfully and compassionately assisted with distraught and emotional customers while handling work-related and multiple priorities simultaneously. Utilized communication skills to identify, troubleshoot, and resolve problems.• Developed excellent relationships with various property vendors and field supervisors, applying communicative strengths to ensure timely responses to various issues and inquiries.

Rancho Cordova, California, United States

In this contractor position, successfully supported Military Family Life Counselor (MFLC) program. Supported organization in working with Department of Defense who provided health, personal and financial counseling to military personnel and families at multiple facilities world-wide.• Extensive telephone and email contact to complete bookings of International hotel reservations. Follow-up and closing of reservations through email, fax, and telephone communication.• Adeptly developed and maintained excellent relationships with Health Net Inc. Corporate Travel and MHN Provider Relations; organized and managed requests and performed broad-based research.• Performance excellence in this position resulted in being offered and accepting full-time employment with MHN / Health Net, Inc.