Gina Cook

Gina Cook Email and Phone Number

Customer Success Manager @ HP | Account Management, Strategic Planning @ HP
palo alto, california, united states
Gina Cook's Location
Roswell, Georgia, United States, United States
Gina Cook's Contact Details

Gina Cook personal email

About Gina Cook

As a Customer Success Manager at HP, I help companies maximize their investment in print technology by understanding their print systems and workflows, ensuring their print environment is secure, and managing their print behavior. I have over six years of experience in this role, and I have worked with clients from various industries, including healthcare, aviation, financial, and legal.My core competencies include global account management, strategic planning, cross-functional team leadership, and technical support. I have a master's degree in teaching, which enables me to simplify and translate complex technical problems into business outcomes. I am also skilled in program management, having led a worldwide cross-organization program to improve support automation in Hewlett Packard Enterprise's largest and most strategic accounts. I am passionate about building strong partnerships across diverse platforms and personalities, and contributing to a fun, creative, and productive work environment. I am also an active volunteer in my local schools and community, supporting our educators.

Gina Cook's Current Company Details
HP
Customer Success Manager @ HP | Account Management, Strategic Planning
palo alto, california, united states
Website:
hp.com
Employees:
91179
Gina Cook Work Experience Details
  • Hp
    Customer Success Manager - Managed Print
    Hp Nov 2017 - Present
    Atlanta, Georgia, United States
  • Hewlett Packard Enterprise
    Support Automation Global Program Manager
    Hewlett Packard Enterprise 2012 - 2017
    Alpharetta, Ga
    - Led worldwide cross organization program to improve support automation in HPE's largest most strategic accounts.- Migrated 80% of customer unsupported environments to current technology resulting in increased customer satisfaction and improved efficiency - Developed strategic business plan and led worldwide team through execution. - Identified roadblocks to success and partnered with technical support teams and product manufacturing to improve automation technology. Agile development environment.
  • Hp
    Portfolio Manager
    Hp 2002 - 2012
    Alpharetta, Ga
    - Represented support services on corporate operations council influencing strategic direction and support priorities- Led global warranty program office reducing cost of warranty support worldwide- Coauthored the software support playbook which provided key support information around licensing models, bundles and go-to-market strategies - Chief of staff to services portfolio Vice President
  • Hp
    Merger Integration Manager
    Hp 2001 - 2002
    Atlanta, Ga
    - Created and managed "Day 1" call center designed to perform as single point of contact for all HP & Compaq customers. Hired team and developed processes and strategies to support all customer questions related to the merger. - Member of HP/Compaq "clean room" team representing support services
  • Hp
    Call Center Manager
    Hp 1992 - 2001
    Atlanta, Ga
    - Eastern Geography support center manager. Responsible for teams providing level 1 and 2 technical call support. - Managed customer escalations and conducted onsite customer visits during high profile customer escalations.- Established and managed 9/11 command center which provided immediate support to the customers directly involved in the attack on the World Trade Centers - Recipient of 2001 MVP award

Gina Cook Skills

Program Management Strategy Cross Functional Team Leadership Strategic Planning Project Planning Management Business Process Improvement Integration Business Analysis Vendor Management Contract Negotiation Change Management Team Leadership Customer Relationship Management Crm It Service Management Hp Products Outsourcing Leadership Business Planning Stakeholder Management Team Management Coaching Performance Management

Gina Cook Education Details

Frequently Asked Questions about Gina Cook

What company does Gina Cook work for?

Gina Cook works for Hp

What is Gina Cook's role at the current company?

Gina Cook's current role is Customer Success Manager @ HP | Account Management, Strategic Planning.

What is Gina Cook's email address?

Gina Cook's email address is gc****@****ail.com

What schools did Gina Cook attend?

Gina Cook attended Kennesaw State University, Reinhardt University.

What skills is Gina Cook known for?

Gina Cook has skills like Program Management, Strategy, Cross Functional Team Leadership, Strategic Planning, Project Planning, Management, Business Process Improvement, Integration, Business Analysis, Vendor Management, Contract Negotiation, Change Management.

Who are Gina Cook's colleagues?

Gina Cook's colleagues are Larry Jamison, Mehdi Yass, Cihan Ufuk Dundar, Jan Holzberg, Stanley Njogu, Edwin Kramer, Steve Kalfman.

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