Ginger Dixon Email & Phone Number

United States

Inspired Card is a first-of-its-kind "proxy" card that offers a ubiquitous, frictionless, free giving experience. Each transaction sparks a brand-sponsored donation, and users are able to see their impact on charitable projects in real-time at the point-of-sale.Responsibilities:• Launched a MasterCard Debit program with innovative rewards in which brands donate to user's favorite causes.• Worked closely with MasterCard implementation team to implement and troubleshoot digital wallet implementation for Apple Pay and Google Pay.• Managed card program compliance including BSA/AML regulations, OFAC sanctions, CIP/KYC program controls, SAR reporting and transaction dispute processing.• Ran weekly meetings with issuing bank, card program processor, card manufacturer and third party risk management advisory firm regarding day-to-day operations as well as feature enhancements and implementation.• Developed and implemented internal procedures for cardholder services and communications.• Developed and implemented internal procedures for engineering tasks and ticket management.• Developed and implemented internal procedure for all quality assurance relating to the Inspired web and mobile applications as well as the card program.• Developed and implemented company-wide project and task management procedures.• Led engineering Sprint meetings under the Agile methodology and provided ongoing guidance regarding customer needs and priorities.• Work closely with engineering and product teams to develop and prioritize card program and product features.• Worked closely with COO and CTO to troubleshoot escalated issues related to transaction processing, platform and mobile app functionality.• Managed build and release process for mobile app on Apple App Store and Google Play Store.

Redondo Beach, Ca, Us

In my role as VP, Operations & Customer Success, I helped to establish the day-to-day operational procedures as well as the long-term vision and strategy for the VCT product lines, which include: Email Marketing and Premium ePublishing (LoyaltyBuilder™) and CRM Applications (MemberReach™, ClubReach™ ClientReach™)Responsibilities:• Spearheaded launch of CRM product suite at its infancy, now a market leader.• Managed daily operations of our managed-service Client Success team, comprising 10 direct reports from the ePublishing teams.• Lead cross-functional teams from product conception to market launch and financial P&L success.• Developed product functional requirements, use case descriptions, and user stories.• Developed annual business plans, goals and objectives for each product line.• Built and implemented all company client management and support systems.• Managed client retention for 300+ client accounts across North America.

V-Clubs’ mission is to be the global leader in membership marketing and relationship management systems for the golf, recreational and business club industry, and in doing so, capture the most desirable consumer demographic market available – private and semi-private club members. By bringing to market and aggressively distributing its Clubsite™ website management service, V-Clubs is driving the member acquisition and retention efforts for private and semi-private clubs nationwide. Moving forward, the Company will continue to build and then leverage this systems infrastructure to bridge the gap between the technology needs of the club market and the affinity of its membership base, providing for the introduction of e-content, e-services, and e-commerce to this most desirable club member demographic market.

Responsible for coordinating and implementing weekly training schedules for use during onsite training sessions, instructing the end user on the most efficient way of utilizing a proprietary business management software package to best suit their individual needs and offering assistance to the end user during the transition to this program.Responsible for tracking and documenting issues found in all modules of the business management software package. Developed the daily procedures of the quality assurance department for efficient communication with the development team regarding product releases. Customer interaction on issues that can not be resolved by the Technical Support staff.