Assessed employees through on-site observation and interviews to determine strengths andweaknesses in work performance, methods, and team functions.Conducted data analysis, developed reports and presented findings to senior management.Developed and implemented new procedures for streamlining operations.Assessed operational processes and identified areas of improvement.Analyzed customer feedback surveys to identify trends in customer service issues.Reviewed existing contracts and negotiated new agreements with vendors.Coordinated cross-functional teams in developing solutions for complex problems.

Performed detailed analysis of customer complaints to identify trends and root causes for qualityissues.Conducted audits of internal operations to ensure compliance with established policies andprocedures.Provided guidance on best practices for quality assurance processes and procedures.Identified potential areas where improvements can be made in terms of overall product quality.Collaborated closely with other departments within the organization to resolve customer complaintsquickly and efficiently.Processed high-volume workflows to quality and accuracy

Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.Analyzed customer payment histories to assess credit risk profiles.Performed due diligence on new applicants by verifying income, assets and liabilities through publicrecords or third-party sources.Provided recommendations regarding loans applications based on sound credit evaluation principles.Communicated regularly with borrowers throughout the application process.Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.

Process loans from set-up to closing by verifying, compiling, and entering borrower information in loan processing systems, all the highest possible level of efficiency and accuracy.Reviews loan application files to verify data is complete and meets standards, including loan type and purpose borrower assets, liabilities, and employment.Working with borrowers, Escrow/Title companies and internal departments such as Shipping, Closing, Funding, Underwriting, AAMS and Problem Files and come to a resolution to satisfy deficiencies.Review investor guidelines for any revisions, announcements, or information regarding the deficiencies.Verify loan documents including income, credit appraisal and title insurance ultimately preparing application for submittal to underwriting.

Provides support to the Origination's department's daily contract purchasing function.Review and evaluate reports to identify areas of opportunities and provide possible resolutions within the Originations department.Create reporting and documentation around department trends to identify opportunities.Review and evaluate reports to identify areas of opportunities and provide possible resolutions within the Origination's department.