Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.Assessed customer needs and up-sold products for maximum growth.Answered 65 + inbound calls per day and directed to individuals or departments.Set up and activate customer accounts.Answered customer questions and addressed concerns, resulting in 11% reduction in complaint calls.Provided customers with verbal as well as written time sensitive quotations.

Oversaw new product rollouts and program changes, such as price increases and plan o grams.Demonstrated products at customer locations and answered questions while working open houses.Set up trade show booths and met with current clients as well as prospective clients during local events.Proactively identified and solved complex problems impacting sales.Reviewed customer contracts to ensure obligations were being met.Researched and provided management with reports regarding customer sales.