High ticket commission sales of spas, swim spas, billiard tables, and grills. • Over 1 million dollars in sales in 2019 • In the 3 months of working remotely in 2020 over $300k in sales • Century Club 2018 Watkins Wellness Award - over 100 spas sold with extraordinary customer care • Century Club 2019 Watkins Wellness Award - over 100 spas sold with extraordinary customer careDeveloped sales and follow-up process for customer interaction remotely during Covid-19: • Reached out to and spoke to each lead for 1-2 hours to help build relationships and trust in my product knowledge and my want to help the customer find the best product fit for them. • Most 5 Star customer reviews during this timeDeveloped product sales presentations for each brand, product line and model for high ticket items. Managed, assigned and administered all Salesforce leads. Delivered sales presentations directed to address specially stated customer’s needs and wants.

Supported and enhanced business operations through process design, launch and management that was able to track and trace equipment to it exact location within the lab which saved thousands of dollars of unnecessary write-offs. Played instrumental role in all stages of process development, from planning through delivery. Built cross-departmental relationships with leadership to drive cohesive, sustainable business improvements. • Excellence @EMC Silver Award-winning driver of process design and integration for tagging and tracking of inventory resources; process has been instrumental in improving operations by: o Clarifying transparency between EMC and business units o Setting standard model for future rollout to other units

Analyzed and acted on potential improvements to sales programming and processes. Worked closely with departmental leadership to execute business requirements gathering. Recommended changes to various functions related to sales, marketing and revenue acceleration. • Enabled sales team to succeed by streamlining documentation management and reporting processes • New system reduced shrink by 5% and improved audit scores by 20 points.

Created and evangelized back-of-house inventory control processes that led to improved materials management and increased buy-in among employees. Interfaced with all team members to drive education of new inventory policies through training, workshops and interactive presentations. ▪ Bolstered inventory score from 98.04% to 99.68%; o Reduced shrink from $2,603 to $272 o Increasing C Items ABS Accuracy % from last physical inventory: 97.61% to 99.94%

High ticket commission sales of in stock spas, billiard tables, above ground swimming pools and tanning beds. Averaged over $70k of sales a month with average sale price of spas of $4k. Planned and led warehouse operations within all cost, time and quality requirements. Actively engaged in conducting bi-annual inventory. Assessed and recommended improvements to various operational functions across financial, inventory, performance and sales. • Mastered complete sales presentations for each product group and provided customers with knowledge to be able to make educated buying decisions within the store and against competition. • Exceeded company goal of 1% shrink (less than $1,000) through implementation of innovative inventory map process