Ginger Merson Email & Phone Number

Jacksonville, Florida, United States

San Francisco, California, United States

• Currently serves as the director level general manager with direct P&L responsibility owning overall Health Plan customer and Partner relationships for VC backed, value based care (“VBC”) analytics start up.
• Acts as the pre and post sales lead, surfacing strategic customer needs/goals and identifying overlap with Nuna roadmap and capabilities.
• Works directly with Product teams on identifying market trends that can be integrated into Nuna product offerings and assist in reaching customer VBC goals.
• Leads discussions with customer stakeholders (at both C-suite & VP level) to establish business needs and how Nuna products can be configured to support customer value programs.
• Directly responsible for the management of the Nuna implementation and client facing teams – including Program Managers, Product Managers & Business Analysts.
• Reports directly to the CEO – presents overall customer status dashboards to E-staff weekly.

San Francisco, California, United States

• Led the product and operations implementation of Value Based Care models for Nuna Health Plan partners onto the Nuna Value Platform

Atlanta, Georgia, United States

• Senior Implementation leader who led the Implementation and delivery of payment integrity services and technology to multiple Cotiviti healthcare clients by planning and managing implementation activities from point of.

Jacksonville, Florida

• As a strategic implementation leader, provided overall leadership for the implementation and onboarding of projects in the Health Plan LOB.
• Managed and proactively analyzed program and project data, compiled comprehensive reports and outputs that met senior leadership and customer requirements
• Provided support for maturing existing project management methodology, processes and templates
• Developed materials and provided methodology training and mentorship to associate program managers and teams
• Participated in and supported the Agile methodology
• Worked in partnership with Product Owners to ensure the efficient execution of project work and risk analysis and mitigation.

Jacksonville, Florida Area

• As a Senior Partner Manager, focused on the development of EDI Trading Partners from both a technical and business perspective.
• Lead team of Associate Trading Partner Managers and Analysts
• Coordinated new sales activities, internal/external reporting needs, and new contracts for existing or net new Trading Partners
• Responsible for clearinghouse revenue targets, customer retention and growth
• Exceeded goal revenue targets 2016-2018

Jacksonville, Florida Area

• Proactively maintained and owned relationships with third party service partners to advance Availity product lines (Availity Clearinghouse, API Suite, Trading Partner connectivity).
• Assisted in product development, internal/external training programs, marketing and support rollouts.
• Managed the on boarding of new service partnerships from contract execution through implementation; acted as Liaison between external and internal partners.
• Reported monthly sales data, relationship data, issues, opportunities, and strategies (MBR)
• Created sales and service strategies to help company meet goals
• Successfully exceeded revenue goals contributions for LOB 2014-2016

Tampa/St. Petersburg, Florida Area

• Responsible for the development of the Large Group Commercial Sales (100+) - Central Florida Market
• Assisted in the management and installation of both new and renewal products.
• Maintained overall Humana product knowledge including Humana medical, dental, vision, pharmacy, WVB, life and wellness offerings.
• Supported brokers and clients in customer relations management
• Facilitated enrollment meetings and oversaw the day to day resolution of employer and broker issues.
• Strategized with clients and brokers regarding member wellness engagement and the promotion of Humana Wellness Solutions throughout the plan year.

Lakeland, Florida Area

• Pharmacy benefits management for managed care organizations, Medicare and government health plans, self-insured employers including state and local governments, third party administrators and unions.
• Maintained high level contact with clients for the purposes of implementation oversight, information accuracy and overall service of the account.

Lakeland, Florida Area

• Constituent relations and media communications for United States Senator Bill Nelson (FL).

Ba, Communication Studies, Political Science

Activities and Societies: Alpha Phi, Peer Health Exchange, Relay For Life, Dance Marathon.

Northwestern-Sciences Po Program, European Union Studies