Ginger Smith Email & Phone Number

San Francisco Bay Area

Product Research (My Favorite Part!)- Scout, define, schedule and execute user interviews across both internal and external projects- Collect and present data from interviews to stakeholders- Leverage data to make improvements and new features across a variety of products- Incorporate user interviews into the process for every project Product Management- Uncover and define areas of opportunity on the site- Organize those areas of opportunity into actionable objectives and projects- Define and execute a variety of user-facing products- Document and implement improvements for accessibility on the site- Communicate across various teams and conflicting interests to find the best solutions for our customers- Managing the engineering and design teams and their progress, leveraging resources with other teamsWorkplace Committee Chair- Oversaw 12 members- Directed strategies for improving company morale- Facilitated complaints and conversations with HR and leadership regarding internal conflicts while protecting the people who brought forth those complaints

San Francisco Bay Area

-Moved market rank 100 spots from September-April-Oversee 7 locations and 20 employees to ensure operational compliance, proper training, relationship management to drive sales of Samsung products. -Train Samsung Experience Consultants on how to leverage the BBY relationship/training to develop Samsung brand advocates-Analyze and compile sales data to identify areas of opportunity within the market and strategize on closing gaps-Communicate directives from corporate to the sales team with a high sense of urgency and execution

Houston

-Train Samsung Experience Consultants and Best Buy employees on Samsung product lineup-Submit weekly reports on training and operation compliance regarding Samsung stores within my territory-Act as liaison between Samsung/Mosaic management by communicating directives to the SEC team-Present for training events such as new hire orientations, BBY meetings and iconic launch events

Pasadena, Tx

-Communicate Samsung deliverables to BBY staff and other Samsung Experience Consultants to ensure alignment within the store-Take ownership of Samsung zone by ensuring planogram compliance and overall cleanliness-Influence selling of Samsung products by training BBY staff on Samsung products/promos and establishing a win/win partnership -Subject matter expert on Samsung smartphone/tablet lineup to provide a one stop shop for both pre and post sales support

Houston, Texas Area

-Increase brand awareness and sales of Nintendo Products throughout the holiday season -Travel to various locations in the Houston area -Showcase product benefits and features-Track and document product response from consumers

Houston, Texas Area

-Selected for promotion to Store Manager of largest store location in Houston -Enhanced company culture and increased customer loyalty by creating, marketing, advertising and hosting special store events -Performed Store Manager duties including sales reports analysis, inventory upkeep, scheduling, and payroll reconciliation -Supervised, trained and mentored ten associates. Improved store ranking up 800 levels, from 2900 to 2100, out of 5500 stores-Received GameStop PowerPlay Customer Experience Award and honored as one of eight top customer service employees in Houston to attend exclusive brainstorming conference with CEO and senior executives

Bachelor, Marketing

Aa; Aa, General Studies And; Business

Education record

Earned nine hours dual credit courses via teleconference during high school in 2002-2003

Education record