My professional background includes:Experience as an IT PMO director, successfully expanding and improving the performance and value of project management to clients, implementing project metrics and contributing directly to strategic IT portfolio planning with senior managers across the enterprise.Introducing, educating and championing ITIL-based service management across an IT division.Developing and managing technical teams in the areas of infrastructure, development and support of integrated project management systems, electronic messaging, intranet/internet technologies. Successive technical roles in a large corporation providing systems analysis, implementation consulting and project management for emerging technologies in the banking industry.Specialties: Facilitating and enhancing communications between IT and business clients during major process or technology changes, requiring cross-functional, matrixed teams.Developing trusted client relationships during the planning, delivery and continued support of IT services. Highly developed negotiation and diplomacy skills needed to reach team, group or organizational consensus.