• Convert print-based instructional materials to be used in Web-based courses.• Take traditional face-to-face materials & translate into effective online courses.• Develop additional learning tools to incorporate into online courses such as Adobe Captivate, Articulate Storyline, Articulate Suite or other programs to create interactive elements.• Development of online courses.• Experience in helping develop web content & PowerPoint presentations.• Modify & revise existing courses as needed.• Provide technical support to ICN staff.• Answer general questions relating to online course. registration, customer service, and instructional technology equipment.• Efficiently manage multiple initiatives and projects.

Was responsible for providing quality instruction to students by ensuring student satisfaction through the classroom or laboratory setting according to the program objectives.Taught the following courses: TB133 - Strategies for the Technical Professional IT107 - Instructional Design Responsibilities:• Taught material from approved curriculum and develops daily lesson plans to include instructional aids.• Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc.• Motivated students to actively participate in all aspects of the educational process.• Completed professional development and in-service activities in accordance with college standards.• Maintained expertise in subject area and recommends improvements in curriculum design.• Instructed students in laboratory safety procedures if applicable.• Performed duties in the Learning Resource Center as assigned.• When possible, participated in core course academic support programs, certification programs, and student professional associations.

ProfitStars (formerly Goldleaf Financial Solutions)• Organized and carry out special training conferences held in our corporate office.• Created weekly promotions, distributed to Goldleaf customers, targeting sales and gaining awareness for upcoming online training and special training events.• Setup and facilitated all online training sessions using Microsoft Live Meeting and WebEx.• Maintained the Education department’s webpage and create new registration or informative pages as needed.• Managed a number of projects simultaneously and upheld project deadlines. • Prepared correspondence, managed telephone calls and emails, and performed up-to-date filing for end of month records.• Entered new online registrations into a spreadsheet and kept records of all online training attendees/sales monthly.• Built the quarterly online training schedule while managing our trainer’s calendars.• Maintained highest levels of customer service while simultaneously managing administrative functions.

• Created attention grabbing images to help promote and market products offered by our customers, community banks.• Communicated effectively with bank contacts to help envision changes needed to their websites.• Processed website changes and troubleshooting tickets in a timely manner.• Carried out cross-selling to all bank contacts on website upgrades and new security features.• Performed daily calculation of banks billing hours and kept record of data for monthly calculations.

• Managed many Continuing Education/Independent Study courses through WebCT.• Converted instructional materials to web based formats in WebCT for many Continuing Education/Independent Study courses. • Provided support to university instructors on how to access and properly utilize their WebCT courses.• Utilized the web design agent Dreamweaver in the implementation and creation of various web pages for the university. • Helped manage new student workers and also helped to teach them the daily tasks of the department.