Ginika Ufudo, Ccss Email & Phone Number

Abuja, Federal Capital Territory, Ng

Federal Capital Territory, Nigeria

www.womenofcustomersuccess.com

Netherlands

Abuja, Federal Capital Territory, Nigeria

• Increasing customer retention through customer loyalty initiatives by 30%, leading a team to generate 20% in additional annual revenue and reduce churn rate by 20% within a year.• Overseeing a sales team unit to surpass quarterly targets, by generating 25% additional revenue and enhancing overall team performance, through strategic up-selling technique.• Optimizing pricing strategies through sales data analysis, increasing average deal size by 15% and improving profit… Show more • Increasing customer retention through customer loyalty initiatives by 30%, leading a team to generate 20% in additional annual revenue and reduce churn rate by 20% within a year.• Overseeing a sales team unit to surpass quarterly targets, by generating 25% additional revenue and enhancing overall team performance, through strategic up-selling technique.• Optimizing pricing strategies through sales data analysis, increasing average deal size by 15% and improving profit margins by 10%.• Adopting and developing a customer feedback initiative that optimized sales processes by focusing on high value client interactions, increasing satisfaction scores by 50% and reducing service complaints by 25%, significantly enhancing overall customer experience and retention rates.• Initiated and leading a client acquisition campaign, securing 40 high-value clients and contributing 45% in additional annual revenue. Show less

Abuja, Federal Capital Territory, Nigeria

• Resolved 60% of customer inquiries on first contact through the implementation of a new CRM system, increasing satisfaction scores by 20% and reducing call-back rate by 15% in a year.• Analyzed customer feedback by identifying trends, driving a 10% enhancement in service processes and a 20% decrease in complaints, resulting in improved customer satisfaction and operational efficiency.• Assisted in developing a customer loyalty program that boosted repeat business by… Show more • Resolved 60% of customer inquiries on first contact through the implementation of a new CRM system, increasing satisfaction scores by 20% and reducing call-back rate by 15% in a year.• Analyzed customer feedback by identifying trends, driving a 10% enhancement in service processes and a 20% decrease in complaints, resulting in improved customer satisfaction and operational efficiency.• Assisted in developing a customer loyalty program that boosted repeat business by 20%, generating an additional 10% in annual revenue.• Provided customer insights that contributed to a 20% increase in campaign effectiveness, driving a 15% monthly revenue increase which boosted the sales KPI adherence. Show less

Abuja, Federal Capital Territory, Nigeria

. Facilitated internal and external communication, handling inquiries and relaying information promptly and accurately.. Collaborated with various departments to support project initiatives, ensuring timelines and objectives were met efficiently.. Coordinated client visits and meetings, ensuring a welcoming and professional experience.. Drafted, formatted, and reviewed documents and correspondence, ensuring accuracy and compliance with company standards.

Abuja, Federal Capital Territory, Nigeria

. Assisted in the daily operations of the office, coordinating travel arrangements and calendars to ensure a smooth workflow and efficient administrative processes.. Maintained timely coordination of availability of office supplies by checking inventory and ordering items as needed, reducing avertible expenditures by 15%.. Managed filing systems by developing a new filing system that improved retrieval efficiency, both physical and digital by 15% and 12%, ensuring all records were… Show more . Assisted in the daily operations of the office, coordinating travel arrangements and calendars to ensure a smooth workflow and efficient administrative processes.. Maintained timely coordination of availability of office supplies by checking inventory and ordering items as needed, reducing avertible expenditures by 15%.. Managed filing systems by developing a new filing system that improved retrieval efficiency, both physical and digital by 15% and 12%, ensuring all records were up-to-date and easily accessible.. Acted as the first point of contact for incoming calls and visitors, providing professional service ensuring high levels of satisfaction and repeat business by 5%. Show less