Ginna Khang Email & Phone Number

Sacramento, Ca, Us

Scotts Valley, California, United States

Scotts Valley, California, United States

- Updated existing software applications by integrating new features to improve the user interface and meet client requirements.- Debugged, tested, and resolved software application issues to efficiently close service desk tickets.- Wrote technical documents to promote knowledge sharing and ensure proper application maintenance.- Triaged service desk tickets, resolved issues, and communicated with clients to verify and close tickets; escalated all Priority 1 (P1) and Priority 2 (P2) issues to lead engineers for prompt resolution.- Researched and prototyped an Atlassian Forge app designed to enhance the company’s Jira ticket creation process.

Santa Cruz, California, United States

- Assisted students in-person with checking in for appointments, finding and securing experiential learning opportunities, providing guidance, and addressing any issues that arises.- Maintained Handshake experiential learning opportunities, coordinating with external partners to make sure there are no job frauds.- Front desk clerical work, such as greeting guests, answering phone calls, replying to emails, and handling inquiries.

Sacramento, California, United States

- Compiled essential documentation for litigated claims, including preparing document indexes, ensuring inclusion and proper redaction of all necessary documents, and confirmed the completion of service.- Reviewed and prioritized daily diary instructions from Claims Professional/Supervisor, ensuring timely attention to urgent tasks.