Perry Ginno Casio Email & Phone Number

Singapore

Singapore

• Responsible for providing high-class global support for clients via phone, email and remote session• Providing high-level support for almost all SolarWinds product such as; Orion NPM, NCM, IPSLA, VNQM, SEUM, WPM, Netflow Analyzer, Kiwi Syslog, Server & Application Monitor, Log & Event Manager, IP Address Manager, Kiwi CatTools• Develop and train individuals especially those who are in T1 and T2 Juniors• Ensuring that the case web or call queues and escalations are being acknowledged and worked on• Ensuring that clients were satisfied and SLA’s were being met from low to urgent cases.• Coordinating with the developers for some known issues and bugs of the products

Singapore

• Proposing developing and implementing projects that able to improve the efficiency of the network team.• Managing Syslog Unix and Solarwinds NPM, NCM, NTA,IPAM, EOC, SAM, UDT)• Creating reports and managing Riverbed Profiler• Responsible for assigning and managing IPs and Swtichports to roll out for bank projects• Implementing DNS and DHCP requests as per banks standard (Infoblox)• Administering of Cisco ACS (TACACS), Vasco Radius • Troubleshoot various network issues including but not limited to: end to end troubleshooting, routing, IP addresses/scope, and verifying configuration• Communicate with users, specialist, and other staff to resolve network issues

• Responsible for providing high-class global support for clients via phone, email and remote session• Providing high-level support for almost all SolarWinds product such as; Orion NPM, NCM, IPSLA, VNQM, SEUM, WPM, Netflow Analyzer, Kiwi Syslog, Server & Application Monitor, Log & Event Manager, IP Address Manager, Kiwi CatTools• Ensuring that clients were satisfied and SLA’s were being met from low to urgent cases.• Coordinating with the developers for some known issues and bugs of the products• Provides training internally to make sure the whole team is synch with information

• Responsible for LAN with 500+ Users and workstations; WAN IPLC , T1, E1, DSL Links• Installing, Setup & Configure Cisco Routers & Switches (Cisco 7301 Series, 5400, 3750 L3 Catalyst, 871 VPN Router)• Monitoring systems such as servers and clients, network devices such as routers and switches, bandwidth, cpu and memory utilizations, data center temperature via Nagios, MRTG and Syslog • Installing and managing secured IPSec VPN for remote shops• Administering users via Active Directory and Qmail• Implementing securities and policies through Access Lists & Group Policy • Technical Support including hardware, software and VoIP issues• Proposing ideas and network plans/designs to improve network performance and security• Perform daily tasks such making reports & submitting it to superior

• High Level Backend Support for Clients ( Linux and MySQL)• Managed MySQL DB, Linux and Windows Server Environment and network of the company • Perl & Shell Scripting to automate system process such as DB Backup• Monitor & Maintain Server/Applications (ie. Subversion, FTP, Mail Server, Web Apps and Hosts App)• Technical support for Internal Employees (Hardware, Software)

Bs Computer Engineering, Computer Engineering

Bachelor Of Science (B.S.), Computer Engineering