Perry Ginno Casio Email & Phone Number

Singapore

Singapore

• Responsible for providing high-class global support for clients via phone, email and remote session
• Providing high-level support for almost all SolarWinds product such as; Orion NPM, NCM, IPSLA, VNQM, SEUM, WPM, Netflow Analyzer, Kiwi Syslog, Server & Application Monitor, Log & Event Manager, IP Address Manager, Kiwi.
• Develop and train individuals especially those who are in T1 and T2 Juniors
• Ensuring that the case web or call queues and escalations are being acknowledged and worked on
• Ensuring that clients were satisfied and SLA’s were being met from low to urgent cases.
• Coordinating with the developers for some known issues and bugs of the products

Singapore

• Proposing developing and implementing projects that able to improve the efficiency of the network team.
• Managing Syslog Unix and Solarwinds NPM, NCM, NTA,IPAM, EOC, SAM, UDT)
• Creating reports and managing Riverbed Profiler
• Responsible for assigning and managing IPs and Swtichports to roll out for bank projects
• Implementing DNS and DHCP requests as per banks standard (Infoblox)
• Administering of Cisco ACS (TACACS), Vasco Radius

• Responsible for providing high-class global support for clients via phone, email and remote session
• Providing high-level support for almost all SolarWinds product such as; Orion NPM, NCM, IPSLA, VNQM, SEUM, WPM, Netflow Analyzer, Kiwi Syslog, Server & Application Monitor, Log & Event Manager, IP Address Manager, Kiwi.
• Ensuring that clients were satisfied and SLA’s were being met from low to urgent cases.
• Coordinating with the developers for some known issues and bugs of the products
• Provides training internally to make sure the whole team is synch with information

• Responsible for LAN with 500+ Users and workstations; WAN IPLC, T1, E1, DSL Links
• Installing, Setup & Configure Cisco Routers & Switches (Cisco 7301 Series, 5400, 3750 L3 Catalyst, 871 VPN Router)
• Monitoring systems such as servers and clients, network devices such as routers and switches, bandwidth, cpu and memory utilizations, data center temperature via Nagios, MRTG and Syslog
• Installing and managing secured IPSec VPN for remote shops
• Administering users via Active Directory and Qmail
• Implementing securities and policies through Access Lists & Group Policy

• High Level Backend Support for Clients ( Linux and MySQL)
• Managed MySQL DB, Linux and Windows Server Environment and network of the company
• Perl & Shell Scripting to automate system process such as DB Backup
• Monitor & Maintain Server/Applications (ie. Subversion, FTP, Mail Server, Web Apps and Hosts App)
• Technical support for Internal Employees (Hardware, Software)

Bs Computer Engineering, Computer Engineering

Bachelor Of Science (B.S.), Computer Engineering