Ginny Dodds Email & Phone Number

Charlotte, North Carolina, United States

Experienced Customer Success Manager at the forefront of a dynamic team leveraging data and customer behaviors to proactively mitigate churn. Leading initiatives focused on Revenue Cycle Management products and driving patient demand generation. I am passionate about delivering exceptional customer experiences and fostering long-term partnerships.I was also a results-oriented, dental professional developing customer competency post Patient Engage™ onboarding. My goal was to improve customer confidence and health scores by streamlining operational work flows in dental practices. I continually earned 100% 5-star customer satisfaction as the team leader for the Center of Excellence. I bring exceptional agility, organization, initiative, process improvement, retention, and innovative technology to maintain a profitable bottom line for dental offices. Leveraging 20+ years of best practices in dentistry, both clinically and in practice management, I am a committed team leader and genuine people-person delivering differentiated value to ensure the success of the customer and the effectiveness of the HS1 team.

Charlotte, North Carolina, United States

I managed all operations, finances, staff, compliance, and the technology strategy for a successful practice with 2,000+ active patients. I leveraged my workflow optimization focus and attention to detail to lead the office as a trusted business advisor.➥ Provided financial leadership, negotiating favorable annual contracts with major insurance companies and managing claims, benefits, and appeals➥ Led the technology selection, implementation, and administration of all equipment and business operations software. Created and validated the business case for large capital purchases, including practice management software and digital x-ray technology➥ Facilitated all elements of business income and cash flow, including accounts payable/receivable and billing/accounting. Executed payroll, banking, budgeting, and all insurance communication.➥ Charted extensive experience in developing and maintaining relationships over the phone, averaging more than 20 outcome-based patient and provider conversations daily. Channeled the practice’s positive, ethical culture in responding to any complaint. Maintained open communication and productive collaboration with the principal➥ Optimized practice workflows and balanced scheduling, managing all staff, operations, and business elements➥ Onboarded technology including CariVu™ to identify problem areas without radiation, DEXIS™ Digital Imaging, and Dentrix™ clinical and business operations software➥ Hired hygienists, office and clinical assistants. Performance-managed, promoted, and terminated when best for the practice➥ Provided training and all first-line technical hardware and software support for the staff➥ Recruited and retained highly qualified doctors to keep the practice on track during an unexpected, 10 month medical leave. Navigated new terrain with those professionals and communicated with patients during a time of critical decision-making to secure fiscal health and a reputation for timely care

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

➥ Built strong professional relationships through identification of customer needs which boosted sales and opportunities for growth➥ Grew and managed a team to meet and exceed monthly sales goals➥ Forecasted sales and growth to ensure sufficient inventory➥ Increased repeat customer base through effective, meaningful communication➥ Assisted customers in product selection, providing individualized attention to meet the customer's needs➥ Created product interest and increased sales by managing all social media platforms with engaging posts

Charlotte, North Carolina, United States