Scott M. Email & Phone Number

Utah, United States

American Fork, Utah

Provo, Utah Area

Overview:Perform complex system analysis for multiple products. Assist in specification, coding, testing, beta, release and production support for assigned products. Monitor production systems before, during and after releases to ensure performance stability and reliability. Actively maintain and improve communication channels between operations and development. Facilitate and accelerate quality communication between teams and individuals. Key member of Development team for assigned products, facilitate communication and processes within Development team. Leverage understanding of business domain and existing frameworks for success of Development and Operations projects.Key Responsibilities:- Participate as part of a software development team in a collaborative manner- Mentor more junior systems developer administrators in regard to best practices for administering systems- Create, modify, and maintain documentation on infrastructure, software, systems, and disaster recovery processes - Assists in the development and deployment of solutions that follow established standards- Provides task decomposition and estimates in accordance with a basic understanding of the Systems Development Life Cycle-Participate in all meetings necessary for the seamless delivery of the products- Maintain servers and systems as needed with security patches and updates that follow best practices - Attend education and training sessions as approved and/or required- Maintain awareness of business issues as they impact overall project plans - Assists in monitoring of production applications 24/7/365 Extracurricular Activities:- Founded and ran a leadership book club- Designed and performed as Custodian of Change Collaboration Board- Active member of Culture Committee- Wrote and delivered both leadership and technical training to both Operations and Development teams

Orem, Utah

Responsibilities: • Architecture and Maintenance of Data Center operations.• Manage service delivery team of seven technicians, account manager and dispatch personal.• Managed over 20 companies IT infrastructures.• Maintained and designed SLA agreements.• Work with and manage a team of over 10 highly skilled consultants to perform specialty and project work for clients.• Provided accurate reports and metrics to company and client management on the status and budget of on-going projects and agreements.• Provided technical leadership for onboarding process of new products and technologies.• Designed and maintained process and technical documentation for company and clients.• Designed and maintained all monitoring and remote management systems.• Responsible for service scheduling, escalation and client satisfaction.• Ensured that systems, processes and methodologies are followed according to company guidelines.• Provided scheduled reports to client and company management.• Assisted and inspired support engineers from a career and technical perspective.• Built client relationships and participated in necessary meetings.• Management of over 500 desktops and 100 servers.

Provo, Utah Area

Responsibilities: • Assist clients in planning and design.• Recommend partner solutions to clients.• Meet with clients face to face and over the phone to assist in the sales and customer service process.• Investigate new technologies• Maintain broad knowledge of products: EMC, HP, F5, Dell, Nexsan, BlueArc, VMware, and Microsoft.• Assess risk and impact on client environments.• Implement and upgrade clients systems.

Responsibilities/Projects: • Manage Production Systems Environment 150 Systems• Manage Lab/Corporate Systems 100• Configure/Maintain “Virtual SAN” using Fusion I/O and StarWind software.• Plan/Implement UK Datacenter running on virtual infrastructure working with hosted solutions.• Implement/Maintain Microsoft Hyper-V Clusters composing of 50+ virtual machines using High Availability.• Implemented Documentation and Naming schemes.• Assisted in Design of new production/lab Network.• Implemented Monitoring companywide using SNMP and monitoring suites.• Assisted in planning for primary datacenter move.• Installed/implemented new datacenter server/networking hardware, software, and cabling.• Assisted in planning/deployment of DR site location.

Greater Salt Lake City Area

Responsibilities: • Manage Production Systems Environment 250 Systems.• Manage Production Lab Systems Environment, 80 Physical 100 Virtual.• Manage Production Storage and SAN Environment.• Manage Production Mail, AD, DNS, FTP, IIS, and Application Environments. • Maintain OS Software, installs, upgrades, and patching.• Maintain and Patch all Blade/SAN systems, 11 HP c7000 Blade Chassis, and 3 SAN's.• Cable and Rack servers and supporting equipment at multiple sites.• Manage Replication and Backup systems.• Monitoring and Optimizing server performance.• Maintain documentation of servers and supporting equipment.• Work with vendors to evaluate, purchase, and support hardware/software.• Participate in on-call rotation.• Effectively Communicate with surrounding departments. As a Sr. Systems Engineer at inContact I implemented, assisted and/or managed the following Projects: • 11 Blade Chassis installations.• Assisted installation of 3 SANs consisting of 5 different EVA controllers and Principal Fiber Switches (HP EVA 8100s and 4000s).• Entire lab site move from one data center to another, consisting of 80 physical systems.• Production site move from one data center to another consisting of 80 live production systems.• Migrated over 400 systems from Symantec Anti-Virus to Sophos Anti-Virus.• Installed and Managed 11 Lab and 4 Production VMWare ESX Servers, consisting of over 100 Virtual Servers and managed through Virtual Center.• Migrated 12 Live Production File Servers to a new File System and new hardware.• Presented and completed over 300 Change Control requests for live production systems.• Completed 3 full site documentations.• Participated in the Change Control Board.