Justin Smith Email & Phone Number

American Fork, Utah, United States

•Works with Engineering Manager and Product Manager to break down work into actionable tasks•Translates Product Managers’ strategies, epics and user stories into detailed tasks in Jira for the engineering team•Assists development teams in writing and preparing technical user stories•Participates in refinement and planning Agile ceremonies to ensure clarity and alignment•Contributes to writing clear and comprehensive acceptance criteria•Performs other duties as assigned to… Show more •Works with Engineering Manager and Product Manager to break down work into actionable tasks•Translates Product Managers’ strategies, epics and user stories into detailed tasks in Jira for the engineering team•Assists development teams in writing and preparing technical user stories•Participates in refinement and planning Agile ceremonies to ensure clarity and alignment•Contributes to writing clear and comprehensive acceptance criteria•Performs other duties as assigned to support product and development teams Show less

Maryville, Tennessee, United States

•Collaborated with prospective users and clients to understand their needs and translated them into product requirements.•Worked with others to define the product vision and created a product roadmap based on the vision.•Managed the product backlog and prioritized it based on changing requirements.•Translated product roadmap features into well-defined product requirements that included user stories, features, and acceptance criteria.•Worked with cross-functional teams and… Show more •Collaborated with prospective users and clients to understand their needs and translated them into product requirements.•Worked with others to define the product vision and created a product roadmap based on the vision.•Managed the product backlog and prioritized it based on changing requirements.•Translated product roadmap features into well-defined product requirements that included user stories, features, and acceptance criteria.•Worked with cross-functional teams and various stakeholders.•Identified and addressed risks related to the product.•Participated in Scrum meetings and product sprints.•Monitored and evaluated product progress throughout each stage of the process.•Built and maintained the Product Backlog of user stories (detailed requirements) and defects.•Ensured product status was communicated.•Utilized optimization techniques to improve or refine the product based on feedback received after products or features were released to production. Show less

• Create and manage the product backlog, including user stories, acceptance criteria, and prioritization based on customer needs and business goals.• Collaborate with the Product and Strategy teams to understand the product vision, strategy, and roadmap.• Work closely with development teams to ensure a shared understanding of requirements and to clarify user stories during development.• Lead sprint planning, backlog refinement, and daily stand-up meetings to ensure the development… Show more • Create and manage the product backlog, including user stories, acceptance criteria, and prioritization based on customer needs and business goals.• Collaborate with the Product and Strategy teams to understand the product vision, strategy, and roadmap.• Work closely with development teams to ensure a shared understanding of requirements and to clarify user stories during development.• Lead sprint planning, backlog refinement, and daily stand-up meetings to ensure the development team's alignment with project goals.• Make real-time decisions during development to address issues, provide guidance, and ensure the delivery of high-quality features.• Review and accept completed work during sprint reviews, ensuring that the product meets defined acceptance criteria.• Continuously gather customer feedback, analyze market trends, and adjust priorities to enhance product value.• Collaborate with UX design, QA, and other teams to ensure a seamless and holistic product experience.• Communicate project progress, status, and challenges to stakeholders, management, and the product team. Show less

Knoxville, Tennessee, United States

Pilot Flying J•Conducted scope discovery meetings to elicit detailed requirements (e.g., creation of user stories and acceptance criteria) from product owners, business sponsors, development managers and project managers.•Communicated in clear manner with variety of stakeholders and team members (development (onshore and offshore), other IT teams, senior leadership (IT and business), end users, vendors, etc.).•Served as liaison between business and IT (accompany product owner when… Show more Pilot Flying J•Conducted scope discovery meetings to elicit detailed requirements (e.g., creation of user stories and acceptance criteria) from product owners, business sponsors, development managers and project managers.•Communicated in clear manner with variety of stakeholders and team members (development (onshore and offshore), other IT teams, senior leadership (IT and business), end users, vendors, etc.).•Served as liaison between business and IT (accompany product owner when they exist).•Worked with product owners to organize and prioritize the backlog of requests.•Facilitated discussions and assisted business units with producing specific project documentation for governance review, streamlining business processes, etc.•Collaborated with stakeholders to identify risks for projects and determined how to mitigate them.•Participated in Scrum ceremonies, served as Scrum Master if needed on applicable projects and helped facilitate any additional meetings.•Assisted project managers with compiling project updates to present to senior leadership and performed project management responsibilities as needed.•Supported the quality assurance team and product users during testing and validation.•Developed plans and strategies for ongoing communication with Pilot leadership and stakeholders to help direct and manage business expectations throughout project lifecycles. Show less

Denver, Colorado, United States

• Works with the Product Director for Payments, end-users, and stakeholders to document user requirements and translate them into user stories• Conducts interviews with business owners and stakeholders to gather requirements and/or understand current business processes• Develops and maintains the Payments product backlog• Works with leadership, stakeholders, and customers to identify product and feature priorities that support the goals of the business• Leads and participates in… Show more • Works with the Product Director for Payments, end-users, and stakeholders to document user requirements and translate them into user stories• Conducts interviews with business owners and stakeholders to gather requirements and/or understand current business processes• Develops and maintains the Payments product backlog• Works with leadership, stakeholders, and customers to identify product and feature priorities that support the goals of the business• Leads and participates in agile ceremonies for sprint planning and user story refinement• Fields questions from stakeholders/end users during user acceptance testing and perform preliminary triage to aid in identifying solutions and potential enhancements• Partners with the Product Director for payments to resolve impediments and drive to meet commitments• Collaborates with product director and team to Identify risks in solution development and client implementations and create and manage mitigation plans to ensure successful outcomes• Collaborates with the development team to ensure designs meet requirements Show less

Denver, Colorado, United States

• Gateway merchant onboarding and implementation• Onboarding clients, which includes communication and coordination with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online portal• Assistance in QA activities both pre and post production in both the front end client facing UI and the backend payment gateway• Training clients on using payment terminals and navigating our PayWithBreeze® Portal•… Show more • Gateway merchant onboarding and implementation• Onboarding clients, which includes communication and coordination with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online portal• Assistance in QA activities both pre and post production in both the front end client facing UI and the backend payment gateway• Training clients on using payment terminals and navigating our PayWithBreeze® Portal• Closely work with development team to troubleshoot complex tickets that impact our merchants• Integration setup, implementation, and support• Client credit card statement analysis and rate proposals• Management of terminal ordering, delivery, and activation• Support accounting department functions as needed• Verifying accuracy of data between systems and inputting customer and account source documents by reviewing data for deficiencies and resolving discrepancies within time limits• Daily monitoring of customer usage in Breeze• Developing trusted relationships with our merchants and delivering quality service while catering to each merchant’s specific and unique needs and objectives• Management of merchant fees and billing• Troubleshooting of merchant issues, as well as the documentation of troubleshooting SOPs for our Breeze software• Provides internal technical support to Sales/Marketing and Contract Support teams Show less

Hixson, Tennessee

• Onboarding clients, which includes communication with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online interface.• Training clients on using point-of-sale terminals and navigating our PayWithBreeze Portal• Verifying accuracy of data between systems and inputting customer and account source documents by reviewing data for deficiencies and resolving discrepancies within time limits• Daily monitoring… Show more • Onboarding clients, which includes communication with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online interface.• Training clients on using point-of-sale terminals and navigating our PayWithBreeze Portal• Verifying accuracy of data between systems and inputting customer and account source documents by reviewing data for deficiencies and resolving discrepancies within time limits• Daily monitoring of customer usage in Breeze• Developing trusted relationships with our merchants and delivering quality service while catering to each merchant’s specific needs and objectives Show less

Chattanooga, Tennessee

• Supervised the non-clinical staff and managed system of processes, procedures and checklists.• Oversaw HR duties for all staff including onboarding, offboarding, feedback discussions and actions, employee leave management, benefits administration, etc.• Ensured facility and maintenance issues were handled in a timely manner and that the customer path was clean and clutter-free daily.• Proficient in Dolphin Software, created reports, monitored practice statistics… Show more • Supervised the non-clinical staff and managed system of processes, procedures and checklists.• Oversaw HR duties for all staff including onboarding, offboarding, feedback discussions and actions, employee leave management, benefits administration, etc.• Ensured facility and maintenance issues were handled in a timely manner and that the customer path was clean and clutter-free daily.• Proficient in Dolphin Software, created reports, monitored practice statistics, developed and implemented improvements and drove results to improve operating results.• Oversaw timekeeping and payroll – used our automated timekeeping system to collect hours worked and submitted hours to our payroll company for processing. Show less

Chattanooga, Tennessee

• Responsible for overseeing billing for all of our seven locations. • Developed protocols for quality assurance and educated front desk associates on customer service training. • Highly affluent in MDSuite software.• Ensured all insurance and patient payment posting was completed in a timely manner.

Chattanooga, Tennessee

• Represented the organization in a professional manner and provided a positive example of performance for co-workers.• Effectively utilized software and a variety of other tools to deliver excellent customer service to our members. • Managed over 2,000 patient accounts in four offices located in North Georgia and East Tennessee.• Resolved billing problems with patients and insurance companies.

Chattanooga, Tennessee Area

• Communicated professionally with customers, patients, and healthcare providers to provide and verify information, explain processes, and answer questions regarding products and services. • Examined and processed complex claims; determined whether to pend, deny or pay claims within company policies. • Followed processes and work independently to ensure ability to meet or exceed Key Performance Indicators aligned with specific function/application. • Managed real-time… Show more • Communicated professionally with customers, patients, and healthcare providers to provide and verify information, explain processes, and answer questions regarding products and services. • Examined and processed complex claims; determined whether to pend, deny or pay claims within company policies. • Followed processes and work independently to ensure ability to meet or exceed Key Performance Indicators aligned with specific function/application. • Managed real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries. Show less

B.S., Organizational Management

Education record