Justin Smith Email & Phone Number

American Fork, Utah, United States

• Works with Engineering Manager and Product Manager to break down work into actionable tasks
• Translates Product Managers’ strategies, epics and user stories into detailed tasks in Jira for the engineering team
• Assists development teams in writing and preparing technical user stories
• Participates in refinement and planning Agile ceremonies to ensure clarity and alignment
• Contributes to writing clear and comprehensive acceptance criteria
• Performs other duties as assigned to… Show more

Maryville, Tennessee, United States

• Collaborated with prospective users and clients to understand their needs and translated them into product requirements.
• Worked with others to define the product vision and created a product roadmap based on the vision.
• Managed the product backlog and prioritized it based on changing requirements.
• Translated product roadmap features into well-defined product requirements that included user stories, features, and acceptance criteria.
• Worked with cross-functional teams and… Show more
• Worked with cross-functional teams and various stakeholders.

• Create and manage the product backlog, including user stories, acceptance criteria, and prioritization based on customer needs and business goals.
• Collaborate with the Product and Strategy teams to understand the product vision, strategy, and roadmap.
• Work closely with development teams to ensure a shared understanding of requirements and to clarify user stories during development.
• Lead sprint planning, backlog refinement, and daily stand-up meetings to ensure the development… Show more
• Lead sprint planning, backlog refinement, and daily stand-up meetings to ensure the development team's alignment with project goals.
• Make real-time decisions during development to address issues, provide guidance, and ensure the delivery of high-quality features.

Knoxville, Tennessee, United States

• Pilot Flying J
• Conducted scope discovery meetings to elicit detailed requirements (e.g., creation of user stories and acceptance criteria) from product owners, business sponsors, development managers and project managers.
• Communicated in clear manner with variety of stakeholders and team members (development (onshore and offshore), other IT teams, senior leadership (IT and business), end users, vendors, etc.).
• Served as liaison between business and IT (accompany product owner when… Show more Pilot Flying J
• Served as liaison between business and IT (accompany product owner when they exist).
• Worked with product owners to organize and prioritize the backlog of requests.

Denver, Colorado, United States

• Works with the Product Director for Payments, end-users, and stakeholders to document user requirements and translate them into user stories
• Conducts interviews with business owners and stakeholders to gather requirements and/or understand current business processes
• Develops and maintains the Payments product backlog
• Works with leadership, stakeholders, and customers to identify product and feature priorities that support the goals of the business
• Leads and participates in… Show more
• Leads and participates in agile ceremonies for sprint planning and user story refinement

Denver, Colorado, United States

• Gateway merchant onboarding and implementation
• Onboarding clients, which includes communication and coordination with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online portal
• Assistance in QA activities both pre and post production in both the front end client facing UI and the backend payment gateway
• Training clients on using payment terminals and navigating our PayWithBreeze® Portal
• … Show more
• Closely work with development team to troubleshoot complex tickets that impact our merchants

Hixson, Tennessee

• Onboarding clients, which includes communication with our sales team, gathering documentation from prospective clients, data analysis, and client configuration in the online interface.
• Training clients on using point-of-sale terminals and navigating our PayWithBreeze Portal
• Verifying accuracy of data between systems and inputting customer and account source documents by reviewing data for deficiencies and resolving discrepancies within time limits
• Daily monitoring… Show more
• Daily monitoring of customer usage in Breeze
• Developing trusted relationships with our merchants and delivering quality service while catering to each merchant’s specific needs and objectives Show less

Chattanooga, Tennessee

• Supervised the non-clinical staff and managed system of processes, procedures and checklists.
• Oversaw HR duties for all staff including onboarding, offboarding, feedback discussions and actions, employee leave management, benefits administration, etc.
• Ensured facility and maintenance issues were handled in a timely manner and that the customer path was clean and clutter-free daily.
• Proficient in Dolphin Software, created reports, monitored practice statistics… Show more
• Proficient in Dolphin Software, created reports, monitored practice statistics, developed and implemented improvements and drove results to improve operating results.
• Oversaw timekeeping and payroll – used our automated timekeeping system to collect hours worked and submitted hours to our payroll company for processing. Show less

Chattanooga, Tennessee

• Responsible for overseeing billing for all of our seven locations.
• Developed protocols for quality assurance and educated front desk associates on customer service training.
• Highly affluent in MDSuite software.
• Ensured all insurance and patient payment posting was completed in a timely manner.

Chattanooga, Tennessee

• Represented the organization in a professional manner and provided a positive example of performance for co-workers.
• Effectively utilized software and a variety of other tools to deliver excellent customer service to our members.
• Managed over 2,000 patient accounts in four offices located in North Georgia and East Tennessee.
• Resolved billing problems with patients and insurance companies.

Chattanooga, Tennessee Area

• Communicated professionally with customers, patients, and healthcare providers to provide and verify information, explain processes, and answer questions regarding products and services.
• Examined and processed complex claims; determined whether to pend, deny or pay claims within company policies.
• Followed processes and work independently to ensure ability to meet or exceed Key Performance Indicators aligned with specific function/application.
• Managed real-time… Show more
• Managed real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries. Show less

B.S., Organizational Management

Education record