Gino Suralta Email & Phone Number

Miami, Florida, United States

-Specialized in construction recruitment

Austin, Texas, United States

•Coordinated full-cycle recruiting efforts, generating requisitions, employing support personnel, sourcing candidates and conducting background checks (if needed).•Conducted interviews to ensure solid cultural alignment between client and candidate.•Maintained Recruitee for accurate candidate tracking system.•Specialised in finding top HVAC, Plumber, Electricians, and Foreman candidates.•Worked with job boards such as Indeed, CareerBuilder, LinkedIn, hireEZ to advertising vacancies.

Raleigh, North Carolina, United States

• Administered end-to-end recruitment cycle using Bullhorn as main Applicant Tracking System (ATS)• Experience working with a Recruitment & Development Manager on maintenance of the recruiting process, reporting, and taking proper actions to close gaps.•Worked with job boards such as Monster, Dice and LinkedIn to advertising vacancies.•Assessed technical aptitude of each applicant against job requirements.• Work on a broad range of high-level and low-level requisitions: SDLC, Network Engineering, Information/Cyber Security, Cloud Architecture, DevOps, Healthcare and Banking/Finance

United States

•Welcomed and supported customers with tech support queries, repairs or purchase needs to uphold service standards. •Ensure service delivered to our clients meets contractual Key Performance Indicator (KPI) •Utilized Zendesk: CRM to address and resolve 100 tickets daily through chat. •Utilized Zendesk: CRM to address and resolve 60 tickets daily through phone call. •Maintains an average resolution time of 300 seconds per ticket. •Maintains an average quality assurance passing rate of 90 percent. •Provides customer support via phone, email, and chat •Proficient in email management, effectively resolving pending and unresolved tickets.•Stayed up-to-date on latest product changes, maintaining outstanding customer service and helpful support.

•Administered Zoho CRM for data-entry, customer support. sales and email management•Averages 20 per month closing indirect freight deals•Coordinated and delivered timely international freight shipments through effective collaboration with logistics networks.•Resolved order and customs concerns swiftly through effective communication and negotiation.•Collaborated professionally with procurement and support teams to aid smooth-running equipment movement and coordination.•Demonstrated outstanding organisation and planning abilities, expertly managing high-volume, high-value international shipments.•Prepared accurate customs compliance documentation, ensuring timely completion to meet shipping deadlines.•Maintained diligent working knowledge of ILS and IPS standards, enabling reliable, compliant logistics support.•Maintained up-to-date export licenses to deliver compliant logistics and freight services.

•Followed strict guidelines during listening to and capturing respondent answers over telephone.•Complied with policies and guidelines by maintaining high levels of patience and professionalism during lengthy interviews.•Contacted individuals by telephone, mail and in person to schedule interviews at convenient locations including home and place of business.•Reviewed data obtained from interviews and surveys for completeness and accuracy.•Assisted individuals to fill out surveys and questionnaires for data collection.•Met supervisor on daily basis to submit completed questionnaires and discuss project progress.•Used computers and special forms to record, compile and code results from interviews and surveys.•Asked questions following instructions to obtain specific information, including person's name, age and address.

•Addressed customer service enquires quickly and accurately.•Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.•Monitored customer surveys and feedback to develop corrective actions for service-related issues.•Assisted customers with product-related questions, feedback and complaints.•Maximized customer satisfaction by resolving service issues promptly.•Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.•Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.•Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.•Provided information on after-sales services for comprehensive support.