Support and enhance overall Business Operations & Supply Chain training, learning, and development initiatives by producing videos and eLearning courses. Oversee the management of Docebo LMS functions, including content creation and quality assurance, while developing engaging videos and eLearning materials. Collaborate effectively with various stakeholders to ensure smooth and cohesive teamwork. Utilize Airtable to streamline and optimize processes. Support business partners by updating and refining Standard Operating Procedures (SOPs) to ensure clarity and alignment with organizational safety goals, processes, procedures, and efficiencies. Additionally, provide comprehensive support for the L&D Portal, including site edits, with a focus on maintaining high content quality and fostering effective collaboration.

Managed global learning systems to ensure consistency and effectiveness across regions, optimizing learning technologies to enhance user experience. Collaborating with regional stakeholders, led a team of contractors in Italy, setting goals and implementing process improvements for various projects. Provided comprehensive support for global customers using Cornerstone OnDemand, orchestrating learning paths and centralizing learning on the LMS while maintaining global administration and training standards. Also, offered technical support worldwide, resolving issues efficiently and reducing response times significantly. Additionally, liaised with external vendors and executed LinkedIn Learning API integrations, while developing and monitoring learning KPIs to identify gaps and maintain documentation of standards.

Led organizational needs assessments and collaborated with HR and business leaders to design engaging programs aimed at boosting employee engagement and enhancing the learning culture. Partnering with Global Talent Development, D&I, and HR, delivered quality programs such as Performance Management and Talent Review, while serving as a regional subject matter expert. Facilitated virtual New Hire Onboarding sessions, managed employee feedback, and recommended improvements to enhance retention. Orchestrated a comprehensive new managers program in North America, handling all aspects from planning to execution using Monday.com. Additionally, managed regional program delivery, ensured effective marketing through the LMS, maintained vendor relationships, and coordinated the North America Student Scholarship Program, all while balancing tight deadlines and multiple projects

Collaborated with directors from IT, HR, Sales, Marketing, Compliance, and Product Development to develop and customize functional onboarding curriculums using the ADDIE model. This involved outlining project goals, expectations, and execution strategies, successfully completing and automating five projects. I created project plans based on stakeholder needs, managed coordination with subject matter experts and vendors, handled invoicing, and ensured detailed documentation while adhering to strict timelines. Additionally, developed content and videos aligned with the ADDIE model, managed learning paths and onboarding curriculums in the LMS, and generated reports. I also worked with global team members on training initiatives, provided regular updates to upper management, and maintained comprehensive project documentation and workflows.

Collaborated with over 15 cross-functional department SMEs using an agile approach to develop and review storyboards for web-based training, incorporating videos, interactive elements, custom graphics, and assessments, and documented the process with Microsoft Project. Planned and executed over 100 web-based training courses for internal and external audiences, including updating outdated courses in Lectora and resolving technical issues. Recorded, edited, and produced audio and video tutorials with Camtasia, managed LMS administration tasks including course uploads and reporting, and conducted thorough testing to correct errors in functionality and multimedia elements. Additionally, coordinated with vendors, managed purchase orders, and processed invoices for language translation services.

Developed and implemented over 100 web-based programs, incorporating interactive quizzes and evaluations to boost user engagement, while ensuring 508 Compliance through rigorous course development and testing. Orchestrated event planning and managed logistics for national events, including survey collection and feedback analysis for actionable insights. My clients included notable organizations such as PSI, Root Learning, Pepsi, P&G, Pfizer, Scotiabank, Levi’s, SC Johnson, CNH Industrial, HIMSS, GE Healthcare, Wm. Wrigley Jr. Company, and Copesan.

Created and programmed over 100 web-based programs, incorporating interactive knowledge checks and assessments to enhance learning. My clients included AbbVie, Blue Cross Blue Shield of Illinois, and Abbott Laboratories.