Gio Lee Email & Phone Number

Singapore

Providing & Manage as a Print Consultant for Managed Print Services for Bank of America. Providing total customer experience with Print MPS solutions, resolutions, services to BofA.a. Manage site support team of 14 members to ensure daily operations & escalations are in place for client with TCE during contractual period.b. Daily operations include.

Singapore

Plan & Support Greater Asia (GA) Market Enterprise Sales team on overallmanagement updates that includes data analytic, provide line of sights of businessperformance at Greater Asia & County level. Host & content manage followingpresentation/meetings/ forum: All Employee Meeting (AEM), Country SalesManager Forum, Representatives Forum/Training planning.

Singapore

Lead & drive Sales Enablement Program to improve Sales representatives’ performance, efficiency, revenue generating & accounts acquisition with strategic disruptive plan. Programs include:a) Enterprise 2.0 Print & Personal System: Maximizing Sales funnel coverage,hunt for new opportunities, plan on disrupt plan on acquisition & underindex accounts with.

Singapore

Engage & Drive Expansion on new business/service growth programs (Grow onExisting) for Regional CSM. Responsible to organize & co-ordinate for Tech Day eventfor selected industry vertical customer to showcase latest technology & solutions ofHP to enable upsell/cross sell opportunities.As part of the transformation, program manage & lead Remote Mgt.

Singapore

Perform & Improve/Implement Business Control for Supplies Variance for MPSbusiness. Improve profitability on MPS Supplies Growth with Cost Savings programor project between APJ region and Worldwide team. Accountable for APJ MPSSupplies P & L management.Business Operation Process management: Lead a group of 3 members to manageAPJ Countries Supplies Blanket.

Singapore

Provide and support post sales technical (Level 3) support for all Consumer Product Line(PL) and escalation management for APJ (English Hub) contact center. Provide resolutions, manage all technical escalations, conduct training for contact center, raise escalation to respective PL Global Business Unit (GBU). Drive improvement plan and proposal to improve.

Singapore

Provide post-sales technical support and escalation management to the SEACSS team members and OSPs (Customer Call Center, Service Center and Exchange Points) ensure a high level of product/technical knowledge and an effectively and timely provision of resolutions to our customers.Plan, organize and deliver product and technical New Product Intro training.