Giovana Mikelaitis Email & Phone Number

State Of São Paulo, Brazil

Brasil

• Strong relationships with travel trade & corporate accounts in primary-secondary markets,driving revenue to member hotels. Responsible for planning, budgeting and managing StarsClub marketing actions with all its member partners, participants and events related to thatloyalty program.• Management and execution of strategic plans for key players of Brazilian luxury market,growing direct IATA revenue.• Lead several Sales Missions annually through Brazil and facilitate over 15 familiarization tripsglobally; providing hoteliers with the platform for advisor education and relationship buildingwith key travel agents and TOP corporate contacts.• Generated expressive revenue | Consumed bookings to the benefit of member hotelsglobally.• Liaise with Stars Club partners (American Airlines, British Airways, IBERIA, Mobility & TAM -Aircharter Specialists and participating hotels to ensure top level events, programming and website coordination.

São Paulo E Região, Brasil

Strengthen relationships with corporate accounts in primary and secondary markets and hoteliers, to drive revenue to member hotels. Planning, budgeting and managing Stars Club marketing actions with all its member partners, participants, and events related to that loyalty program. • Build and maintain strong relationships with existing corporate accounts to drive revenue to member hotels• Prepare and maintain production reports to identify variances and shortages in revenue and adjust action plans to meet sales targets/goals • Respond to client inquires and resolve issues in accordance with LHW policies and procedures in a timely manner• Participate in travel industry tradeshows, events and corporate FAM trips to build and maintain existing relationships• Keep current on market trends, competitors and customers• Update all sales systems, records and reports to track sales activities • Keep current with the hotel industry by studying and visiting member hotels and facilities to broaden property knowledge• Sales call and prospect A & B accounts, leveraging business and generating incremental revenue• Liaise with Stars Club partners and participating hotels to ensure top level events, programming and site coordination

São Paulo E Região, Brasil

• Represent The Leading Hotels of the World as the leader in luxury to clients and member hotels in the corporate sales segment• Determine appropriate sales strategies for the corporate market segment in order to maximize LHW hotel revenues from the Brazilian market.• Provide personalized, strategic account management for the top producing corporate accounts• Develop, maintain and retain quality corporate clients• Manage and develop the Stars Club - Brazilian loyalty program for travel managers and executive assistants

São Paulo E Região, Brasil

Managing client's portfolio, owning revenue and account management responsibility in the following Brazilian Markets: São Paulo - Campinas, Salvador, Fortaleza and Recife;Corporate segment in the main cities: Sao Paulo and Rio de Janeiro. Managing also new business accounts.Promoting and enhancing brand awareness in order to increase market share by keeping existing business and capturing new affluent consumers in different areas of Brazil.• Execution of sales events (roadshows, workshops, trade fairs, dinners & luncheons). • Responsible for annual sales action planning and direct business networking with clients.• Assistance & counseling to member hoteliers in defining their own specific action plans in Brazil.• Partner prospection for LHW marketing actions & events with focus on luxury brands. • Responsible for negotiatiate corporate rates, organization of events, as well as mailing campaigns.• Client prospection and account management with emphasis on investment banks, retail, consumers good, pharmaceutical companies, Builders and contractors, companies focusing on oil and gas, advertising agencies, cosmetics, car manufacturers industry.• Managing Stars Club loyalty program for travel managers and secretaries exclusive for the Sao Paulo office; its multiple annual events, website maintenance and updates, validating points awarded based on production analysis, awarding prizes and planning incentive trips - capturing sponsoring hotels and tourism partners.

São Paulo E Região, Brasil

• Client prospection on major Brazilian cities with focus on corporate clients, travel trade and final consumers.• Organization and escort of Educational Tours as LHW sales incentive actions abroad;• Partnership with national and international airline companies and tourism bureaus to organize sales actions (Incentive trips, campaigns to promote destination/hotels etc.)• Preparation of reports on sales statistics tracking main destinations and top producers as base for sales strategic half-year planning.

São Paulo E Região, Brasil

• Offering consultancy for all Brazilian travel agents, corporate and end consumers, processing bookings for more than 430 luxury hotels, handling special requests and problem solving, assisting the guests in further services related to conciergerie, assistance with Visa, pre-payment processes and special recommendations. Organizing detailed bookings and cancellations reports for Sales and Marketing department.Promoted from Travel Consultant to Senior Travel Consultant on August 2011.

São Paulo E Região, Brasil

Sales calls, site inspections, corporate and fit contracts, ecommerce strategies, organization of PR activities and relationship with the press in occasion of promotional events.Organizing Press Trips and arranging barters in the LHW properties for the most respected journalists of the main Brazilian luxury magazines.

Extension Course, Hospitality And Recreation Marketing Operations

Seminar - Training, The New Professional Selling Skills - Hotel Sales, Leading Learning Institute Powered By Ifh®|

Bachelor'S Degree, Hotel Management