Giovana Silva Email & Phone Number

Ashburn, Va, Us

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

• Managed the planning and execution of an AWS to Azure data migration project and created appropriate work plans, scope, and resource plans using Microsoft Projects and Excel• Performed routine data entry tasks using Microsoft applications, Jira, Airtable, and other software systems•Coordinated weekly check-in meetings via Teams/Zoom, took meeting minutes, gathered updates from team members, and provided status updates. Monitored and maintained project progress and documentation. • Executed content migration tasks to help the new Science and Diplomacy website go live• Performed data/sentiment analysis from surveys and executed a qualitative data analysis by creating an Airtable structure and capturing key points from interviews and identifying themes

United States

• Created a personalized styling experience for over 24 clients daily, by utilizing the company styling platform to send cohesively and on-trend items that reflect their style, resulting in customer satisfaction • Developed a relationship with clients through our Stylists Note, giving them styling tips and trend information• Exceeded company’s efficiency standards by maintaining a great KPI (Key Performance Indicator) rate

Bethesda, Maryland, United States

• Discovered and interacted with potential customers to identify their needs and goals; provided product recommendations and explained the products' features• Sold women's designer clothes and jewelry. Exceeded all sales quotas and stayed up to date with current fashion trends• Built rapport with customers, turning them into clients. Operated the cash register and processed payments• Nominated Employee of the Month on May 2022; one month and a half after being hired

Gaithersburg, Maryland, United States

• Worked directly with the Lead Teacher and other staff in implementing developmentally appropriate learning experiences for each of the 12 children directly assisted with.• Regularly communicated with parents to provide updates on students’ development throughout the school year.• Assisted the Lead Teacher in assessing classroom wild progress against weekly, monthly, and quarterly goals.• Took over the Lead Teacher position when it was needed.

Washington, District Of Columbia, United States

• Engaged with the children using the appropriate games and activities for their ages. Recorded the daily routine so the parents could keep track of what happened during the day.

Texas, United States

• Developed professionally and personally by working with children and parents in a different country and culture. Gained strong decision-making, problem-solving, and adaptability skills by dealing with new situations daily.

Rio Claro, São Paulo, Brazil

• Interfaced daily with internal partners in the accounting departments and constantly exceeded benchmarks in all areas (speed, accuracy, volume)• Managed over 60 customer inquiries, complaints, billing questions, and payment extensions/service requests daily• Dealt with unsatisfied callers and handled their concerns, repaired their trust, and located resources for problems solutions • Performed over 150 calls daily and logged resolutions from each call on a spreadsheet. Booked over 40 appointments daily

Rio Claro, São Paulo, Brazil

• Managed to get documents’ approvals and delivered them to the correct department • Coordinated and organized over 80 police officers’ meetings monthly • Ensured daily that the work area was ready for service, assisted in supplies requisitions according to established procedures, set up monthly appointments, welcomed visitors and staff, printed several documents, and organized the documents in the correct folders• Directly assisted the Chief of police with daily tasks• Answered the phone and redirected messages to staff