Giovane Ramos Email & Phone Number

São Paulo, Brazil

* Perform daily monitoring in our rules to check their performance;* Perform daily monitoring on return levels of Merchants and Financial Institutions;* Study through data to identify fraud patterns and mitigate losses;* Daily and Weekly meetings with stakeholders and Risk Directors to update about our risk scenario; * Creating new metrics to measure operational efficiency;* Process mapping and process documentation;* Working cross functionally with DS team and other important stakeholders;* Daily data analysis (AWS SQL, Python , Google Spreadsheet, QuickSight...)

São Paulo, Brazil

* Leading people through management tools;* Build of fraud prevention processes related to SParcelado ( Shopee's new credit product );* Create new KPI's to measure our team's performance;* Alignment of new processes and business decisions related to fraud with Regional team (Singapore);* SOP’s;* Data analysis (SQL, Excel); * Process Improvement; * Executive reports to company directors;* Agile Methodologies;* Projects implementation (Lean Six Sigma);

* Monitoring the performance of the team and GAPS / process improvement;* Leading people through management tools like 1:1's;* Monitoring and development of KPI's for better evaluation of team performance;* Coordination assistance with monitoring and preparation of management reports;

Risk analysis; Prospecting the future risk scenario for each operation authorizing or not the release of the loan and issuance of the agreement; applying KYC technique to prevent and understand the risk of the operation; prevention fraud analysis; internal audit of our team analysis to understand our GAP’s and mistakes and propose solutions;