Manage large amount of inbound and outbound calls in a timely manner.Follow call center “scripts” when handling different topics.Identify customer’s needs clarify information, research every issue and provide solutions and/ or alternatives.

Managing large amount of inbound and outbound calls in a timely manner.Researching required information using available resource.De- escalate situations involving dissatisfied customers, offering patient assistance and support.Follow call center “scripts” when handling different topics.

Take orders from and serve food and beverages to customers.Communicate orders to kitchen staff.Greet, assist and thank customers in a kind manner.Answer questions about the menu and make recommendations when appropriate or requested.