Who I Am…IT Manager. Versatile professional with over 20 years experience in information technology (IT) related positions. Strengths include understanding organizational requirements, focusing employee’s contribution toward solutions, eliminating departmental barriers, problem solving and developing cross-functional consensus. Recognized for excellent customer service. What I Do …Maintain customer satisfaction by successfully resolving client concerns and ensuring IT projects meet their objectives. I work with Clients (internal Users, Business Units) to understand needs, brainstorm solutions, develop service agreements, and with Vendors and Partners to design and deliver usable solutions based on new technologies. Specific areas of expertise include:• Service Desk Operations• Service Delivery • IT Service and Support• Process improvement• Resource Planning• Asset ManagementHow I Add Value …I focus my time and talents on improving the company’s profitability by:• Striving to understand end users needs so we can develop support services which will improve their user experience while solving real business problems.• Improving technical and operations process transformation.• Using my broad background of expertise to develop solutions to difficult problems.• Working to understand the competitive landscape to help find the best niche for a problem solution.ITIL Foundation Please contact me at giovanni_m@sbcglobal.net