Technical Resource Specialist. Technical Analyst
Rio Tinto Shared Services
with duties to train internal staff and end users, working with staff and end users in different countries including Canada, England, Australia, France, Africa, Brasil and Argentina. Following ITIL guidelines for incident management, change management, and service life cycles for internal networks and in-house applications.Rio Tinto IS&T 2006 – 2007Application Management. Portal Configuration Specialist with duties to co-manage in house web based portal application; involving customer relations, design and testing of customer requirements, and incident management.