Giovanni Sciaraffa Email & Phone Number

Roanoke, In, Us

· Curate and manage B2B technical roadmap, as part of the enterprise portfolio.· Lead all product team scrum events from sprint planning to sprint retrospectives.· Manage B2B eCommerce system administration, integrations, and overall wholesale B2B customer web experience.· Effectively partner with operational stakeholders to evolve product vision and drive technical strategy.· Acting liaison between operational and development stakeholders to communicate requirements and create technical solutions that ensure agility and enterprise strategic alignment.· Conduct daily system maintenance to troubleshoot and resolve issues, while maximizing opportunities through owned functionality to promote efficiency and optimize productivity with minimal custom development or investment.· Supervise EDI onboarding process and lead implementation of traditional AR, AP, and dropship relationships with wholesale partners.· IT steering committee member on Vera Bradley’s Diversity & Inclusion Project Quilt Committee.· Assisted in overall portfolio management of enterprise resource planning conversion from SAP to Microsoft Dynamics 365 F&O.· Managed the competitive analysis and technical implementation of TrueCommerce EDI, Adyen, Microsoft Dynamics Customer Resource Management, Fastpath, DocuSign, Formpipe Lasernet, and Sana B2B eCommerce solutions.· Coordinated overnight system and hardware cutover from SAP point-of-sale to Microsoft D365 point-of-sale for 155 retail stores.· Organized and oversaw cutover to cloud-based Office 365 suite of applications from legacy Microsoft Office 2006.· Led Vera Bradley vending machine initiative to successful placement of Vera Bradley automated retail machines in DFW, CLE, SFO, IAH, Lenox Square Mall, and Rosedale Center Mall.

Kansas City, Missouri, Us

· Managed portfolio of 4 iOS/Android mobile electronic medical record applications. · Executed all project events, including client relationship management, app build and testing, technical troubleshooting, client administrator and physician end-user training.· Solution knowledge lead for creating and maintaining all internal and client-facing solution documentation.· Cultivated, established, and maintained cross-functional team relationships by organizing knowledge transfers to increase cross-functional solution knowledge, address project scope gaps and silo inefficiencies. · Team community lead that led team building exercises to increase cross-functional cohesiveness, team morale, and communication effectiveness.· Completed client engagement workshops including Relationship Management, Feedback Essentials, Facilitating Difficult Conversations, Effective Communication and Foundations For Presentation.

Stillwater, Ok, Us

· Assist students directly with services offered, including career consultant appointments, Hire System application, and job search supplies.· Perform front desk duties, including directing phone calls to appropriate career consultants or hire members, phone call customer problem solving, and direct employer service.

St. Louis, Mo, Us

· Performed daily customer service operations, including customer car reservation booking and fulfillment, car rental readiness procedures, and customer experience quality assurance. · Collaborated with numerous body shops, insurance agencies, and dealerships; managing ARMS account information, agent reservations and marketing. · Completed manager sales functions regarding customer car protection plans, car sales leads, and corporate account discovery and re-marketing.

San Antonio, Texas, Us

· Mastered all in-store positions, position policies, and passed assessments based on understanding and ability to train employees. · Supervised a team of 30 employees to ensure product quality, and excellent, timely customer service. · Executed managerial functions such as commissary or custom catering orders, cashier money audits and reconciliations, gain and yield profit forecasting, store operations, and customer satisfaction assurance and problem solving. · Passed and completed management course through Bill Miller Corporate Operations, consisting of training in excellent customer service, independent store operations, and in-store profit/cost applications.