Giovanni Trono Email & Phone Number

Sydney, NSW, AU

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

• The primary focus of my role at Bupa is to lead the Common Platforms BAU Support and SRE service to deliver excellent quality support communications and track improvements to Common Platform applications that meet or.
• I communicate and coordinate with application product managers, product owners and other stakeholders to ensure that SLAs are met or exceeded, or improvement are identified to meet such SLAs.
• I proactively conduct on-going review support processes, monitoring, and alerts to identify improvement opportunities to adapt with evolving technologies, architecture of Bupa Common Platform Systems.
• I am responsible for tracking Life Cycle Management of all in-scope components, libraries, and platforms that are parts of Bupa Common Platform Systems which include Digital, Integration and SRE, DevOps and IM.

Worldwide, GB

• Develop and maintain collaborative working relationship with project stakeholders, IT staff and the business
• Mentor and coach team members while taking lead role when implementing and upgrading business systems and application software
• Implement, develop and support all IT related business processes, procedures and system improvements
• Make recommendations on process improvements to expand and support business activities
• Remain up-to-date with legal technology and industry advancements to help progress the firm’s automation and innovation program
• Communicate with business stakeholders on their requests and progress

Sydney, NSW, AU

• Responsible for implementing, administrating, supporting and continuously improving the Applications portfolio of the AIS key systems: CRM, Internet and Extranet websites, development and review systems for school.
• Leading, overseeing and providing assistance to the other 6 members of the ICT and Business Intelligence Team composed of helpdesk support staff, SharePoint and CRM developers and business intelligence and applications.
• Manage day to day operation of ICT including help desk management, projects, vendor management, status reporting processes, budgeting requirements and quality measures.
• Engage with senior leaders to define and deliver a data strategy and drive opportunities based on data.
• Provide critical performance and KPI reporting and insights to enable review of performance and informed decision-making.
• Demonstrate technical expertise in modern AI, analytics, big data and associated technologies, cloud platforms, data quality, governance and architecture to support data technology goals

Sydney, NSW, AU

• Manage day-to-day operations of pivotal information systems such as: Dynamics CRM, SharePoint Internet and Extranet websites, Document and Learning Management Systems, Data Platforms and Ticketing Systems.
• Involved in the management of different IT projects and have interactions with a variety of external and internal stakeholders ranging from COOs, CFOs, Division Heads, IT Teams and Admin resources. I manage ICT.
• Responsible for the implementation and adoption of data visualisation tools such as: Sisense and Power BI and reporting services like: SSRS and Crystal Reports. I myself enjoy maintaining and designing new dashboards.
• Writing over 130 reports, designing more than 100 custom workflows, implementing surveys and running several marketing campaigns.
• Using Agile software development methodologies, I translate high-level business requirements into rapid instructions and prototypes for internal and external developers. These prototypes became cross-functional and.
• Develop phone applications and portals using leading technology like Xamarin and Angular. One in particular is called: “ESTA-L” aimed to provide school teachers with an accessible and manageable tool to easily capture.

Sydney, NSW, AU

• Directly involved in the replacement of main databases and websites which are now used to run successful memberships organisation. These systems support over 480 independent schools, their boards, their principals and.
• Design a new system that allows teachers to collect, prepare, upload and submit the evidence required in their accreditation process as a digital portfolio, moving from a fully paper-based application to a completely.
• Moved legacy booking systems to online. Performed several data migrations.
• Write reports and dashboards, design automation and custom workflows, implement surveys and run marketing campaigns.
• Utilise business analysis skills to work with all areas of business to identify and document the business requirements for the development of appropriate technical solutions.
• Work with multiple vendors to manage development and implementation works. Manage timesheets and budget control.

North Sydney, NSW, AU

• Utilised business analysis skills to work with all areas of business to identify and document the business requirements for the replacement of Starlight’s main customer relationship system (CRM) with iMIS.
• Worked with the selected vendor to implement and support the new CRM and to organise meetings and training nationally.
• Segmented Starlight’s donors’ database to identify recurrent pathways and donors’ behaviours in order to tailor an effective marketing and communication strategy.
• Performed recurrent data extracts for Starlight's direct marketing campaigns and newsletters and provided reliable analysis and reports to management and users.
• Improved the management of customer data in order to increase donations. This drove donor acquisition, improved engagement and retention, and grew the net revenue by 15% with the implementation of new data strategies.
• Increased Starlight’s newsletter signups 27% by using a new Electronic Direct Marketing tool.

Sydney, New South Wales, AU

• Directly responsible for the development and support of internal Crystal Reports development projects, related particularly around the following departments: NSW Police Help Desk, NSW Police Fleet Management System.
• Help Desk reports were able to measure the handle time and the resolution time of taking and resolving incidents by phone. Recommendations were made on how to reduce this time.
• Police Fleet reports were able to predict the period when a police vehicle will reach a certain number of kilometres and planning its replacement accordingly.
• Audit and Asset Management Reports were able to localize the nature, the cost and the location of all the assets of NSW Police.
• Training and support for police officers in the NSWP Fleet and Radio Communication Group about getting started using Crystal Reports.

Master'S Degree In Business Innovation Leadership, Change Management

Bachelor'S Degree, Economics