Sr Qa Lead
Current• Developed and implemented quality assurance policies and procedures to enhance product credibility and streamline processes.• Created comprehensive test plans for System Integration Testing (SIT), User Acceptance Testing (UAT), and Soft Launch phases, ensuring adherence to project deadlines. Managed inbound call tracking to monitor project progress and ensure timely completion.• Oversaw task allocation and supervised contracted employees to ensure on-schedule project delivery. Led multiple tracks including Functional Testing, Automation Testing, and Analytics Testing to ensure comprehensive product quality.• Demonstrated proficiency in Salesforce Commerce Cloud Business Manager configurations and Akeneo PIM Tool validations.• Analyzed end-to-end flow and integrations of MK sites, actively participating in validations with the team.• Presented detailed QA status reports to senior management and stakeholders, providing transparent project updates.• Conducted root-cause analysis to identify defects and implemented effective solutions to resolve issues.• Played a key role in hiring, training, and supervising QA resources, aligning with company objectives and quality standards.