• Achievement-driven professional with 19+ years of experience that reflects consistent performance streamlining operations, invigorating business, heightening productivity & enhancing internal controls• Professional experience in transportation, logistics, Last Mile, Warehousing, and distribution• Merit in managing several operations including KPIs, SLA Management (Service level agreement), Volumes Management, Team Utilization, CPH (Closure per Hour), OTD (On Time Delivery Management), RCAs (Root Cause Analysis)• Resourceful planning and execution of quality service norms to resolve customer-related critical issues and achieve customer satisfaction• Consistent performer with skills in building high-performing teams that excel in delivering business value with high morale & low attrition