Operations Controller
Current- Creating and implementing systems and procedures to enhance operational quality and team efficiency. - Providing higher management with detailed analyses of ongoing issues, facilitating informed decision-making.- Coordinating daily operational activities in collaboration with Service Delivery Support functions and the Key Account Manager to ensure seamless service execution. - Strategically planning, reviewing, and overseeing operational processes with cross functional teams, targeting 100% service availability and operational excellence.- Launching mentoring programs to enhance employee skills and professional development.- Conducting thorough performance reviews and developing actionable plans for improvement. - Cultivating robust vendor relationships to secure better pricing and superior service.- Increasing customer satisfaction by improving communication and promptly resolving issues.- Analyzing data to identify operational bottlenecks and implementing effective mitigation strategies. - Supervising staff, ensuring adherence to company policies & maintaining productive work environment. - Leading the hiring, onboarding, and training processes for new employees, ensuring a smooth transition and rapid productivity. - Coordinating production activities with purchasing, maintenance, and quality departments to achieve optimal production and utilization of human resources, machines and equipment.- Implementing operating methods and procedures designed to eliminate operational problems and improve product quality. - Steering design of process plants, overseeing operations, planning, technical services, project financing, human resources planning, compensation structure development, contracting, and overall management of operations in a large hydrocarbon process industry.
