Service Engineer
Current- Provide expert assistance to clients in finding suitable aftermarket products.- Prepare detailed service reports documenting actions and recommendations.- Test equipment to ensure it meets specifications.- Evaluate and propose improvements for machine functionality.- Tailor solutions based on customer requirements and specifications.- Assist with protocols for new packaging machinery at client sites.- Act as the 2nd escalation point for setup and integration accuracy.- Commission equipment, conduct performance tests and SATs, and train clients on operations and maintenance.- Manage special aftermarket projects as needed.- Supervise technicians on technical matters, including parts, drawings, and troubleshooting.- Evaluate industrial facilities for site acceptance tests locally and internationally.- Study and improve the design and efficiency of new and existing equipment.- Optimize inventory levels for service and maintenance.- Develop technician training programs based on skill requirements.- Conduct reliability and performance studies of clients' facilities using our equipment.- Develop flexible service systems and procedures for accurate troubleshooting.- Analyze production or equipment costs and feasibility regarding service costs.- Develop maintenance standards, procedures, schedules, and assist in creating documentation.