Gisela Condado Email & Phone Number

Seattle, Washington, US

Seattle, WA, US

• Defined the strategy and program scalability of the Sub Same Day (SSD) expansion program, resulting in 54 sites launched in USA
• Designed a financially feasible business model and coordinated strategic and implementation efforts with 10+ cross functional teams to allow SSD deliveries in low prime demand coverage areas
• Managed implementation and strategy efforts of new fulfillment center automations
• Led a team of 3 PMs responsible for coordinating SSD expansion and FC design efforts

Seattle, WA, US

• Fire TV Advertising
• Led the strategy and execution to enable the Sponsorship program in the 2 highest visible placements (Feature Rotator and Screensaver) in US, UK, and DE, resulting in a 125% YoY growth, and surpassing the revenue goal.
• Developed and executed the go-to market strategy to launch Screensaver in CA, UK, DE, and JP
• Led the launch strategy and operational plan of the Inline Display Banner and Sponsored Tiles in Canada as the first 2 Fire TV advertising products in this country, surpassing the original revenue projection by 95%
• Planned and implemented the operational launch of the Inline Display Banner in Japan as the first Fire TV advertising product in this country, managed as a stretch goal under accelerated timeline of 3 weeks vs 3.
• Managed the UK and DE beta operation and General Availability launch of Feature Rotator as Fire TV’s most visible advertising placement

Seattle, WA, US

• Home Innovation Team
• Designed and managed a selection product to enable easier cross shopping experience for Home customers
• Developed and implemented a strategic prioritization logic based on external demand indicators to automatically match selection and improve delivery lead times, generating considerable savings
• Optimized and managed 4 WW vendor management tools utilized by +572 internal users to analyze vendor performance and support communication with sellers, generating relevant annual savings
• Identified security risks and managed the deprecation program of an uncompliant vendor notification platform, migrating key use cases to the appropriate replacement tool
• Supervised 3 Product Managers responsible for building products to improve customer experience for the Home categories

Seattle, WA, US

• Prime Now Ops
• Defined and executed the Operations strategy and expansion of Prime Now in Singapore, as the first Prime Now standalone site in a location where Amazon.com wasn’t previously launched
• Designed innovative scalable processes to launch Prime Now standalone program in new confidential locations, through managing ambiguity, analyzing data and influencing 13 tech and non tech cross-disciplinary teams such.
• Developed a deep dive benchmark study of a key competitor of Prime Now Restaurants business, as well as supported peak activities through tracking a daily out of capacity report for the Prime Now restaurants network.

West Lafayette, IN, US

• Planned Case Competitions and Conferences that connect students with faculty members and Industry leaders through seminars offered in Operation and Supply Chain Management

West Lafayette, IN, US

• Managed the annual Operations Club budget to coordinate events and case competitions that expose students to servant leadership and real world opportunities in Operations and Supply Chain beyond the traditional.

West Lafayette, IN, US

• Introduction to Supply Chain, Information, and Analytics
• Project Management

Seattle, WA, US

• Managed the initial implementation of a new Customer Service tool that will support customers to solve their problems in an accurate and fast way, while reducing phone contacts
• Developed a deep dive study through performing a data analysis, listening to recorded calls, and coordinating meetings with Customer Service Associates to build the platform of the tool and define the 5 priority cases.
• Coordinated 10 cross functional teams located in Winchester and Seattle to plan in 12 weeks the implementation of the initial testing exercise required to evaluate and launch the new customer service tool.

Basel, Baselstadt, CH

• Supported Sales and Operations Planning (S&OP) process by challenging sales forecast and establishing communication with all business partners, as well as 12 international plants located in North America, South America.
• Managed $200MM in purchase and production orders placed according to global and regional product regulations
• Increased 10% of Product Availability Rate across 200 SKUs
• Coordinated 44 Product Launch projects for country specific versions; reducing 43% local lead times
• Led 5 new molecule product launches and 15 plant transfer products according to agreed strategy of life cycle management
• Coordinated rework process of 20 products and reduced lead time by 45% through deep alignment of priorities and follow up with warehouse

Wayzata, Minnesota, US

• Evaluated the supply chain scorecard and defined logistics and commercial agreements to increase the customer service level
• Created and implemented a Key Performance Indicator (KPI) tracking report, contributing to a continuous and deep analysis of service level
• Led a JD Edwards (ERP) project through which the company identified and tracked the reasons of cancelled orders
• Led a JD Edwards (ERP) project for automatic closure of backorders to guarantee adequate capitalization of credit limits; decreased 2400 Tons of returned products per year
• Supported business intelligence as a member of 11 SAP Business Objects super user team selected nationwide for the project "Customer Profitability" as a methodology to maximize productivity
• Supervised a customer service assistant responsible for making continuous monitoring of incidents and daily reports

London, GB

• Coordinated with the Legal Department the development of new logistics contracts and suppliers conduct agreements to mitigate risk
• Analyzed monthly logistics indicators to challenge and improve the performance of suppliers
• Supported finished product and packaging material transportation bidding process and prepared required documentation
• Designed monthly cost analysis report for secondary transportation category; identified opportunity areas and achieve monthly savings
• Participated in a project to define a new 3PL strategy for Venezuela and Colombia

Master Of Business Administration (Mba), Operations Management And Global Supply Chain Management

Production Engineer, Production Engineering