Emily Hollinger, M.Ed., Pmp Email & Phone Number

Philadelphia, Pa, Us

Seattle, Washington, Us

I focus on improving team communication, collaboration, and removing roadblocks for the team so that the product designers can focus their time on designing, building and shipping products.

Seattle, Washington, Us

Own and manage end-to-end learning projects for Zillow Group Corporate Legal and Compliance Division, including communication, project management, change management, success measurement, and program evolution.Manage communications programs for Compliance Training and Communications team, including Newsletters, coursework comms, and special notices. Created and manage Manager Training Dashboard for managers to keep track of 800+ learner required compliance training coursework.Design and implement innovative and scalable curriculum and instructional materials, such as eLearnings, presentations, videos, templates, and companion documents for diverse audiences.Collaborate with IT to create personalized emails with direct links to coursework removing any possible obstacles for 800+ learners. These emails provide course completion progress updates on required compliance training with key dates.Leverage AI to drive operational efficiency by identifying optimal automated, digital, and human-powered solutions, saving time and resources for future use.Collaborate with the SMEs of nine teams that sit within Compliance to create unique and timely training programs for internal learners.

Seattle, Washington, Us

Develop, deploy, and manage communication, education, and learning tools for Zillow Group Corporate Compliance Division Mortgages Division.Lead the development of training content for Sarbanes-Oxley (SOX) Act Compliance program and Information Technology Regulatory Compliance program.Created Compliance Rock Starz Award program to recognize peers for achievements to enhance culture and morale. Create and deliver a variety of content for training, including live and self-led sessions, job aids, manuals, guides, infographics, presentations, FAQs, videos, and other training materials.Generate reports on compliance training initiatives' scope and efficiency, including attendance, completion, and test results. Analyze reports to enhance training effectiveness.Plan end-to-end projects and craft strategic narratives for training programs. Create concise communications to guide 800+ learners through 6000+ training instances.Document processes and procedures, assisting SMEs in analyzing and simplifying processes to optimize resource utilization.Lead multiple communication plans and activities, adapting quickly as needed.

San Ramon, Ca, Us

Manage multiple projects from inception to completion with the goal of satisfying all stakeholders during implementation, testing and reporting. Creating and compiling OPAs as more projects are successfully completed.Manage set-up and roll out of LMS (Litmos) to 1,300+ remote employees using user-centered design methods including user research, user flow design, task analysis, feedback sessions, prototyping, and testing.Create e-learning material including self-guided trainings, video tutorials, live webinars and technical manuals. Collaborate with SME's in determining appropriate instructional strategies, driving adult learning theory in all training material.Manage webinar and LMS content, organization, scheduling; train users on navigating and facilitation of LMS and applicable e-learning delivery software (iSpring, Camtasia, PPT, Adobe Creative Suite, Zoom, GoTo, Skype).Mentor co-workers who are new to training. Help develop career path that allows them to grow personally and professionally.Identify opportunities and execute solutions both strategically and tactically for department and partners of department.Design and develop CMG Training collateral as this new department grows within the company. Including creating new logo, branding, internal website on SharePoint, email templates, LMS branding, and other communication tools.

Wayne, Pennsylvania, Us

Developed engaging learning material including videos, interactive on-demand training modules, written tutorials, live webinars and podcasts.Collaborated in determining appropriate instructional strategies; driving adult learning theory through all design and coaching functions.Reviewed existing process and procedure manuals, training guides and other related documents as source material for integration into new and/or updated course content and curriculum.Managed webinar and LMS content, organization, scheduling; train users on navigating and facilitation of LMS and applicable e-learning delivery software.Developed and maintained database using QuickBase and Salesforce.com to collect, analyze and report data relevant to outcomes of learning needs.Created templates across multiple platforms to maintain consistency of brand in any media channel; analyze effectiveness of marketing campaigns/promotions and adjust for future campaigns.Developed and designed trigger based e-mail campaigns using Marketo; manage distribution list of 25,000+ subscribers; designed collateral assets (flyers, email blasts, social media posts, giveaways).With my team, scaled external training programs from 12k learners per year, to an average of 40k learners per year seeing a 233% growth within 4 years.Determined printing requirements for materials; worked with outside vendors and internal partners to reach best quality, efficiency and pricing options.Partnered closely with Marketing department for UX and UI design of Radian National Training site; increase ease of use based on user-centered design methods including user research, user flow design, task analysis, feedback sessions, prototyping, wireframing and testing.

Wayne, Pennsylvania, Us

Designed and implemented internal trainings around the use of software and technology; provided 1:1 coaching; facilitated customer facing online trainings for up to 300 participants.Responsible for new content design and maintenance of all Mortgage Insurance product related trainings; interactive/online material design and maintenance.Responsible for usability testing; analysis of user experience, reporting and follow-up with internal and external customers.Managed LMS; provided support to sales team from presentation design to analyzing data related to department's performance; analyzed feedback data from users to improve new eLearning courses.Created user-facing support content and assets including written tutorials, live webinars, self-guided on demand trainings.Created and maintained Radian National Training catalog and other marketing collateral.

Fairfax, Va, Us

Member of a two-person team that created and implemented processes for the new department Design on DemandUtilized Adobe Illustrator and Adobe Photoshop on a daily basis to create one of a kind apparel designsCreated and executed training program for 40 sales/service representatives in order to serve customers more effectivelyWas the liaison between 40 sales/service representatives and Design on Demand on a continual basis about customer artwork and the process of screen and digital printingIndependently worked on multiple projects and prioritized long term and short term projects appropriatelyMaintained accurate data and reports pertaining to the success of Design on Demand departmentOrganized weekly meetings with Design on Demand staff and CustomInk.com team leaders to report progress of Design on Demand

Fairfax, Va, Us

Member of a six-person team that prepared and completed artwork files and worksheets for customer ordersApplied the rules of grammar for copy editing to ensure correct copy for each customer’s designExercised tools of graphic design to ensure the best possible product while keeping the integrity of customer’s designMaintained average of 97%-99% accuracy while productivity levels increased

M Ed, Art Education

Ba, Graphic Design