Gisela Duarte Email & Phone Number

Madrid, Es

Amsterdam Area

Publitas assists brands in their digital transformation and sustainability journey, helping them inspire their shoppers by publishing their print catalogs online.With over 1700 customers, including Makro, MOMA, IKEA, Lenovo, Crate & Barrel, and Williams-Sonoma, among many others, we turn shoppers into buyers, using dynamic flyers and catalogs to show the right products, to the right shoppers, at the right time and get happier customers that buy more. Through a fast and reliable platform and innovative services, at Publitas we help companies increase their reach, engagement and conversion.

Lisbon, Portugal

Madrid Area, Spain

Learnlight (Previously Training Express Group) was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting-edge technology to optimize instructor-led training (ILT) rather than replace it, as so many traditional eLearning providers have tried and failed to do.Our obsession was, and continues to be, empowering talented trainers to create transformative learning experiences, because, at the end of the day, we think people are the real ‘killer app’.Since our early years as a digital start-up, we’ve worked with hundreds of clients around the globe; launched more than 10 major versions of our platform; merged with Training Express, a pioneer of blended language learning; built a team of more than 200 incredible people; and most recently acquired Communicaid, one of the world’s leading experts in specialized language, intercultural and communication skills training.

Madrid Area, Spain

• Management of all Portuguese OEM accounts (Electrolux, Candy, Indesit, Whirlpool, BSH) and Spanish Accounts (Candy), mantaining a broad and deep network at all levels• Identify new opportunities to expand and create business within existing clientes and prospects• Pitch to new clientes, business development and contract negotiations• Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximise revenue • Exceed budget and sales targets on a quarterly and annual basis, ensuring a sustainable, profitable and plannable growth.• Responsible for the development of the Registration Channel for the Iberia Hub, working closely with the Marketing Department for driving traffic• Supervision of the contents and training strategies within the External Call Centers for all Iberia Clients.

• Start-up of the education system for the PPOS-business direction developing the concept, designing all the methodology and materials, project implementation and appraisal performance• Designing the system of education for the call-center (including telemarketing) start-up of the new call-center- calculate the budget and personnel costs; construction of a system of recruitment, on-boarding and training - for 2 months on the line displayed 40 employees, developed and implemented a plan for their further development (learning efficiency is estimated by measuring ROI)• Developing and implementing a learning and development strategy (e.g. trainings, mentoring, including rules and regulations, sales force training) for the call center staff (inside sales specialists, quality controlers, team leaders)• Developing and implementing the appraisal systems for each new product launch;• Work with internal stakeholders to conceptualize and deliver new products. Includes definition, testing, go-to-market plans, and product profitability / KPIs.• Work with Marketing and the VP of Product to deliver a solicitation program resulting in increased revenue from current clients.• Participate in the evaluation of partners and third party applications as needed. • Partner with the Analyst to create meaningful reports.• Create impactful presentations; update the sales and account management teams on products. • Measure client satisfaction; monitor product gaps; produce competitive assessments for the benefit of the business. • Identify strengths and value detractors (voice of the customer, customer listening, win-loss, etc.)

Madrid Area, Spain

• Developing and maintaining business - training projects and consulting services for major clients, including global companies• Participating in projects as an assistant coach• Explore a business–client's situation - to find alternative solutions• Monitoring of project implementation • Supporting the projects organization (attracting additional resources, resolving complex situations)• Looking for new customers (calls, meetings, participation in trade fairs and conferences)• Formulating proposals - to form a perspective (annual / semi-annual / quarterly) work plan and conditions• Serving as a project manager• Preparation and coordination of sales partners

Provincia De Chincha, Peru

Sabatic Year

Porto Area, Portugal

Key accountabilities:Serving as a learning advisor to Iberia Business Leadership Team. Driving business impact through the delivery of readiness solutions in response to field and company strategy business needs. Driving partnership in field initiatives to help achieve business priorities and scorecard metrics through integrated readiness plans. Responsibilities:• Partnering with the business leadership to confirm their business and people priorities, ensuring agreement on an integrated readiness strategy that is aligned to these priorities to enable field leadership’s short and long-term business goals. • Driving readiness alignment with business priorities to close capability gaps and support business performance and company transformation.• Support Business Unit learning needs by implementing learning solutions:- Contribute to the diagnose, design and roll-out of development plans- Coordinate learning events and meetings (planning, logistic and administration)- Create training programs and program materials - Contribute to partnership with external providers/consultants/experts/certified trainers and internal experts- Fill-in and update exhaustive and reliable data in internal database and measure of learning impact system- Use internal data and metrics to drive learning activity and ensure regular reporting- Track Learning budgets and expenses- Responsible for Marketing and Managerial training programs, integration seminars, mentoring program- Manage internal online learning platform- Support of staff appraisal system• Reporting back to Key Stakeholders on the progress on the learning plans, investment summary, quality of programs and business impact.

Lisbon And Oporto

Organizational needs assessment evaluation.• Designing training proposals for to an effective response to organizations demand• Delivering training / seminars to professionals within different industries, both in English and Portuguese.• Consulting on HR Management • Courses provided: Human Resources Management, Management Skills (Customer Service, Leadership, Communication, Emotional intelligence or PNL among others)• Companies collaborated with: Repsol (Lisbon), Cepsa (Lisbon), BP (Oporto), National Laywers Syndicate (Oporto and Lisbon), among others.

Albarraque, Lisbon, Portugal

- Functional Trainings (Compliance, IT, Languages, Functional).- Training Needs Analysis- Development/Assessment Centers (facilitator and assessor)- Dialogue - employees' performance appraisal (Talent Administrator in SAP HR)- Corporate University (Operational Management Faculty, Training program)- Tabaqueira Trainees (annual and summer traineeship programs)- Budget planning

“Conflict Resolution: Mediation” (Negotiation Techniques, Social Mediation)

One-Person And Two-Person Psychodrama

Pos-Graduation, Supervision Of Case Studies Of Children And Juveniles In Psychological And Social-Educational Risk

Master'S Degree, Psychology (Pré-Bologne)