- Consulting for legal issues and guidance for processes and everyday issues of the citizen, such as medical plan, retirement, real estate, loans, and contracts in general- Resolution of judicial and extrajudicial conflicts with the lowest expense for the client and the shortest time of completion, mainly through conciliation between the parties, conclusion of a conduct adjustment agreement with supervisory bodies, and compliance with legal requirements and with public administration bodies- Technical follow-up in courts and public administration agencies, providing periodic feedback, gains and losses and next steps- Closing and completion of services with presentation of results

- Reporting to the Superintendent, management of 3 coordinators and 18 lawyers- Portfolio management of civil indemnity (massive litigation) against the companies of the conglomerate Itaú Unibanco nationwide, discussing banking services- Participation in permanent work groups with business units aiming to build solutions for the motivation of the lawsuits- Management of the Project of simplifying the treatment process of civil indemnity against Itaú Unibanco, prioritizing greater proximity of the Judiciary (schedule of visits and joint efforts of agreement), structuring and implementation standardized and objective written defenses with documentary evidence, customization and reducing the amount of service providers, promoting agreements when necessary, in order to reduce the average amount of condemnation and rejection index increase, with positive impact on operational efficiency and financial indicators - Management of the restructuring project of the civil litigation department after the merger Ita/Ubb, including data migration of the computerized system of judicial process management - Structuring and implementation of the computerized system of management of legal proceedings in the Unibanco before the merger with Itaú with integrated workflow since the entry of the claims, until the legal and accounting closure - Management of contracts for service providers (30 law firms)- Planning for annual goals; weekly reporting of results to the Board/Superintendent (volumes, adherence to defense theses, % success, costs, quality) - Control of direct expenditure budget and procurement portfolio

- Reporting to the Superintendent, management of 10 lawyers- Management of customer complaints and administrative proceedings filed against the companies of the conglomerate Itaú Unibanco nationwide through regulatory agencies (Procon, CVM, Bacen, Susep), the Public Defender's Office, judicial and extrajudicial Notifications about consumer issues, with focus on the structuring and implementation of a "legal hotline" to assist the commercial branches- Demands under criminal (prosecution of police investigations and follow-up of testimonials from employees) - Management of stock portfolio of renewal and revision rent claims and consulting to the Real Estate Department

- Management of labor claims portfolio (massive litigation) moved against the companies of the conglomerate Itaú Unibanco nationwide, with emphasis on the reduction of inventory through agreement fairs, resulting in positive impact operational efficiency and financial indicators- Contract management of service providers (30 law firms)- Planning for annual goals; weekly reporting of results to the Board/Superintendent (volumes, adherence to defense theses, % success, costs, quality) - Control of direct expenditure budget and procurement portfolio

- Reporting to the Director, management of 10 lawyers- Management of customer complaints and administrative proceedings filed against the companies of the conglomerate Itaú Unibanco nationwide through regulatory agencies (Procon, CVM, Bacen, Susep), the Public Defender's Office, judicial and extrajudicial Notifications about consumer issues, with focus on the structuring and implementation of a "legal hotline" to assist the commercial branches- Demands under criminal (prosecution of police investigations and follow-up of testimonials from employees) - Management of stock portfolio of renewal and revision rent claims and consulting to the Real Estate Department

- Management of customer complaints and administrative proceedings filed against the companies of the conglomerate Itaú Unibanco nationwide, next to the Procon, CVM, Bacen, Susep, Public Defender's Office, judicial and extrajudicial Notifications under the consumer , with emphasis on structuring and legal support service deployment the network of branches and business units through the "legal hotline"