Giselle Torres Email and Phone Number

-Direct management of over 100 active cases, implementing compliance with clients and legal requirements-Supervise case managers and records clerks to ensure adherence to legal deadlines and policies-Lead onboarding of new team members and providing comprehensive training -Maintain effective communication with clients, attorneys, physicians, and adjusters-Provide critical legal research and writing expertise to support litigation and case preparation-Assist in gathering and managing a variety of records and efficiently updating files-Aid in negotiating medical billing and settlement offers to guarantee favorable outcomes for clients-Facilitate marketing initiatives and representing the firm at community outreach events

-Led the Communications Committee, overseeing and managing all communication channels between team members, fellows, and city leaders to ensure alignment and transparency -Coordinated programmatic activities for the second cohort by conducting extensive research, data entry, surveys, and grant management to support program goals and objectives-Managed event planning matters including a retreat, workshops, and team-building activities to enhance engagement and professional development-Collaborated closely with committee leaders to streamline event logistics, manage timelines, and ensure smooth execution of program events-Contributed to the continuous improvement of the program by gathering feedback, analyzing data, and recommending enhancements based on participant input

-Contributed to key citywide projects by conducting policy reviews and research under the Office of Ethics and Transparency-Supported the Ethics Commission and Ethics Ad Hoc by coordinating meetings and managing logistics-Assisted with the Ethics and Public Records Act (PRA) programs to improve communication and collaboration between stakeholders-Created the department’s monthly newsletter to foster trust and transparency among the public, public servants, and officials

The distinguished fellowship established by Mayor Rex Richardson focuses on fellows gaining practical career experience in local government, nonprofit management and public service through various city departments.

-Oversaw a caseload of 50+ clients, conducting comprehensive intake assessments to evaluate their legal, medical, and social needs-Directed the development and implementation of individualized case plans by collaborating with attorneys and medical professionals to ensure optimal client outcomes-Monitored case progress, maintained accurate documentation, and facilitated communication between clients and service providers -Contributed to the management of social media platforms, enhancing the firm’s digital presence, engaging clients, and promoting services through strategic content creation and audience engagement

-Provided assistance in drafting and filing lawsuits, managing service of process requests, and -preparing discovery documents and demands-Performed data entry and maintained accurate case records to support case management-Supported attorneys during hearings, depositions, and mediatione to ensure efficient case preparation and proceedings

-Assisted with client intake processes, document scanning, and filing to ensure efficient case management-Coordinated the request and organization of records and reports to ensure timely and accurate updates-Prepared and processed payment drafts for clients and vendors in compliance with firm policies-Facilitated communication between clients, law firms, medical facilities, and insurance companies to streamline case progression